We have other current jobs related to this field that you can find below

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Referral Coordinator

2 months ago

South Bend, United States HealthLinc Full time

As a Referral Coordinator, you will act as a liaison between patients, our providers, and specialty sites; check patient eligibility and maintain accurate and timely documentation. This position will report to the Assistant Site Operations Director.

**JOB RESPONSIBILITIES**:

- Organizes appropriate referrals to specialists and remains a resource for patients and staff regarding the referral agencies and process.
- Checks Medicaid, Medicare, and private insurance websites for patients provider coverage.
- Completes referral information for patients as requested by the Providers.
- Maintains and updates referral resource binder.
- Manages open referral orders by finding documents and follows up with all parties involved.
- Assists with patient phone calls and questions.
- Follows up with specialty clinics to coordinate patients medical information flow.
- Maintains accurate and timely documentation.
- Obtain prior authorization for specific testing.
- All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
- Perform other duties as assigned.

**REQUIRED QUALIFICATIONS**:
**Education/Training**
- High school diploma or equivalent
- Some college (not required but highly preferred)

**Experience**
- At least 1-2 years of experience in a medical administrative position
- At least 1-2 years of experience in a customer service position

**Skills/Job Requirement**
- Strong organizational and time management skills
- Strong customer service skills
- Proven ability to work well in a team environment
- Excellent verbal and written communication skills
- Proven experience with basic medical terminology (not required but highly preferred)
- Ability to follow HealthLinc policies and procedures

**Technology Skills**
- Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
- Basic computer skills (Microsoft Office, EHR, online sources, etc.)

**DIRECT SUPERVISION**:

- N/A

**REQUIRED TRAINING**:

- All assigned Relias training