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Field Care Coordinator
3 months ago
Premier Home Health
are Services, Inc. is a leadi
establis
- Home
- lth Care Agency.
- currently have opportuniti
- for Field Care Co
- inators supporti
- our Care Manag
- nt team. The
- ld Care Coordina
or (FCC)
- responsible for
ucting loca
- ome visits for our members. *Minimu
- ualifications:*
- High school d
- oma or GED
- Ability to trave
around do
- tate New York that
- cludes the 5 boroug
- Long Island, Orange
- unty, and Westches
- .
- Experience using
ealth information syst
- to document o
etrieve information and/or
n a call-center
- Experience with home visits a plus
- Experience with geriatric or other frail populations, including their caregivers, or in a health care office
- Prior experience in a field-based health care role
- Bilingual in English and one or more language(s): Spanish, Mandarin, Cantonese highly preferred
- Work experience as an Interpreter/Translator or in a bilingual customer service role in the field
- Proficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and Excel. *Duties/Responsibilities:*
- Schedules and conducts multiple home visits per day (clustered in small geographic areas).
- Supports the clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and member-to-employee conversation.
- Responds to and, when needed, escalates member questions, as directed.
- Properly documents findings in memeber plan information systems.
- Collaborate with other members of the clinical teams (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors) to ensure member needs are prioritized and addressed.
- Collects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient
- Supports the clinical teams by providing translation services during field home visits.
- Additional duties as assigned. EOE/M/F/D/V Pay: $21.63 - $24.04 per hour Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance Schedule:
- Monday to Friday Experience:
- Customer service: 2 years (required)
- Translation: 2 years (required)
- Home care: 2 years (required) Language:
- Spanish (required)
- Mandarin (required)
- Cantonese (required)
- English (required)
- Bilingual (required) Willingness to travel:
- 75% (required) Work Location: On the road
