Patient Care Coordinator/ Call Center Representative
2 months ago
Manhattan Gastroenterology is looking for a Patient Concierge/ Care Coordinator to join our team. We are looking for someone who is dependable, likes taking on challenges, and meets deadlines.Responsibilities:Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practiceResponsible for front-end revenue cycle processes, which includes but is not limited to, reconciliation of time-of-service payments for our Upper East Side location.Educates patients about the patient portal and encourages patient participation.Assists in explanation of pre procedural instructions.Recommends improvements to workflows to ensure maximum schedule utilizationMaintains inventory of supplies and places ordersDirectly assists the medical director and director of operationsParticipates with special projects and performs other duties as assignedReceives and responds to patient inquiries. Resolves non-clinical inquiries and complaintsParticipates in special projects and performs other duties as assigned.Answer incoming phone calls to screen patients, answer questions, or schedule appointmentsMake outbound phone calls to patients, pharmacies, or insurance companiesEnsure that providers are scheduled for best use of time (Optimized)Support clinicians by responding to telephone encountersSchedule patient follow-up appointments as requestedReach out to patients who are late to tele visitsSend referral letters to referring physicianMonitor and complete tickets via e-Clinical Works support portalRespond to patient inquiriesTroubleshoot minor technological issues or escalate them to our helpdeskLiaison between call center agents and medical assistantsEssential Functions:Medical office reception experience, including:Use of an Electronic Health Record (EHR) in your daily workAnswering phones and multitasking in a fast-paced clinical practiceScheduling patient appointmentsInsurance verificationUnderstanding of patient privacy rules and experience in a HIPAA-compliant practiceStrong written and verbal communication skillsExcellent customer ServiceUnderstanding of general medical practice workflowsAbility to multitask accuratelyEnjoy working in team-based environmentTraining in New York with occasional days in the officeQualifications:Education: Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting.Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required.Qualifications:Education: Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting.Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required.
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New York, New York, United States Village Care Full timeJob SummaryVillageCare is seeking a highly motivated Member Services Representative to join our team. As a key point of contact for members and providers, you will be responsible for handling incoming calls, answering questions, and assisting with service access.Key Responsibilities:Handle incoming telephone calls and respond to member inquiriesAssist...
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New York, New York, United States Premium Health Center Full timeJob OpportunityPremium Health is seeking a skilled Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our patients and families. Your primary duties will include answering phone calls, scheduling appointments, verifying medical insurances, creating referrals, responding...
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New York, United States eTeam Full timeJob Title: Call Center RepresentativeDepartment: Corporate Payroll Operation Location: New York, NY 10004Start Date: 11/04/2024End Date: 01/04/2025Hours: 40 hours per week (8 hours per day, 5 days per week)Work Location: Onsite at one of the following: Bellevue, Lincoln, Elmhurst, Jacobi, or Metropolitan HospitalsJob Description: The Call Center...
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Call Center Representative
2 weeks ago
New York, United States eTeam Full timeJob Title: Call Center Representative Department: Corporate Payroll Operation Location: New York, NY 10004 Start Date: 11/04/2024 End Date: 01/04/2025 Hours: 40 hours per week (8 hours per day, 5 days per week) Work Location: Onsite at one of the following: Bellevue, Lincoln, Elmhurst, Jacobi, or Metropolitan Hospitals Job Description: The Call Center...
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New York, New York, United States Equiniti Full timeJob Title: Call Center RepresentativeEquiniti is seeking a highly skilled Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling large call volumes daily, manually researching contact information for shareholders, and soliciting shareholder votes and accurately recording voting instructions.Key...
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New York, New York, United States PrimeCare Medical, Inc Full time $25 - $35 per hourAt PrimeCare Medical, Inc., our dedication lies in delivering outstanding healthcare solutions within correctional settings. We aim to ensure that individuals in these facilities receive exceptional, compassionate medical services. As a vital member of our expanding team, the Call Center Representative is key in guaranteeing that patients, personnel, and...
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Patient Care Coordinator
1 week ago
New York, New York, United States Manhattan Specialty Care Full timeJob Title: Patient Care CoordinatorManhattan Specialty Care is seeking a highly organized and detail-oriented Patient Care Coordinator to join our team. As a key member of our clinical support team, you will play a vital role in ensuring the smooth operation of our medical practice.Key Responsibilities:Provide administrative and secretarial support to our...
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Patient Care Coordinator
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New York, New York, United States Manhattan Specialty Care Full timeJob Title: Patient Care CoordinatorManhattan Gastroenterology is seeking a highly skilled Patient Care Coordinator to join our team. As a key member of our clinical practice, you will be responsible for providing administrative and secretarial support related to coordinating patient care.Key Responsibilities:Provide direct supervision and support to...
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1 month ago
New York, United States Tandym Group Full timeA medical services company in NYC is currently seeking a new professional for a promising opportunity with their growing team as a Call Center Outreach Representative.Responsibilities:The Call Center Outreach Representative will:Conduct 100 or more outreach calls daily to schedule patients for appointments with the mobile health teamReview and explain...
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Call Center Outreach Representative
1 month ago
New York, United States Tandym Group Full timeA medical services company in NYC is currently seeking a new professional for a promising opportunity with their growing team as a Call Center Outreach Representative.Responsibilities:The Call Center Outreach Representative will:Conduct 100 or more outreach calls daily to schedule patients for appointments with the mobile health teamReview and explain...
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Patient Care Coordinator
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New York, New York, United States Betances Health Center Full timeJob SummaryWe are seeking a highly motivated and compassionate Patient Navigator to join our team at Betances Health Center. As a Patient Navigator, you will play a critical role in providing exceptional care and support to our patients, helping them navigate the healthcare system and achieve their health goals.Key ResponsibilitiesProvide home and...
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New York, United States GAR Engineering Full timeGAR Engineering is seeking a dedicated Call Center Representative to join our dynamic team within the civil engineering sector. As a front-line ambassador for our company, you will play a critical role in managing incoming calls and addressing customer inquiries, ensuring a seamless communication experience between our clients and our engineering teams. This...
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Patient Care Coordinator
1 day ago
New York, New York, United States Apicha Community Health Center Full timeWe are seeking a dedicated and compassionate Patient Navigator to join our team at Apicha Community Health Centers. As a Patient Navigator, you will play a vital role in providing field-based case management services to patients enrolled in our HIV care coordination program.Your primary responsibility will be to build strong relationships with HIV-positive...
