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Quality Assurance Associate
3 months ago
Our restaurants are only the tip of the flame. If you’re looking for a fast paced, innovative and welcoming workplace then a career with our Corporate Familia is right for you.
What’s in it for you
- Hybrid work schedule (2 days a week in the office or fewer depending on the position)
- Competitive pay and bonus
- Medical + Dental + Vision Insurance
- 401(K) Plan with match and immediate vesting
- Flexible Spending Accounts
- Vacation + Sick Pay + 12 Paid Holidays
- Dog friendly office
- Amazing office culture
- Free El Pollo Loco food (Dine Out Card) + Restaurant Discount
- Discounts on theme parks, movie tickets, sports events, hotels and more
**POSITION PURPOSE**:
The Food Safety/Quality Assurance Associate is responsible for providing technical & administrative support to the Quality Assurance team in relation to Food Safety and Product Quality. This role is responsible for analyzing trends, managing cross functional efforts, and implementing food safety protocols to ensure compliance with local, state, and federal regulations across our restaurant locations.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Provide guidance to training/OPS/R&D teams to develop regulatory compliant restaurant procedures.
- Monitor foodborne illness data; conduct investigations and provide extensive coaching and/or recommend other accountability responses to ensure food safety standards.
- Review restaurant, customer, and third-party audit reports to identify any negative trends. Communicate trends and ensure corrective action is performed.
- Review supplier reports and identify negative or missing critical data; effectively prioritize follow-up to ensure business objectives are achieved without compromising food safety standards.
- Manage the third-party audits through Steritech, including analyzing results, identifying, and communicating trends, recommending enhancements.
- Analyze health department inspection reports to identify trends and opportunities; ensuring corrective actions are taken as needed.
- Prepare training and executive presentation materials that effectively communicate complex materials in a concise and compelling manner.
- Manage required documentation, both internally and externally, including supplier audits and reports in such a manner that ensure the company has data needed for an effective withdrawal, if needed.
- Manage restaurant and franchise hierarchies within all QA vendor systems to ensure critical food safety information is effectively disseminated.
- Manage product withdrawals in collaboration with QA Category Manager, Supply Chain, Distribution Centers, and third-party partners.
- Formalize restaurant retail purchase authorization memo in partnership with QA, R&D and Supply Chain departments.
- Coordinate activities related to potential food safety incidents. Act as a point of contact with QA Category Manager for food safety emergencies, and responses by maintaining documents and chronological updates.
- Other activities, duties or responsibilities that are assigned by your supervisor.
QUALIFICATIONS - EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS:
To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.
**Education/Work Experience**:
Bachelor’s degree in any field.
Certification in Food Safety/Quality Assurance is a plus.
Retail or restaurant experience is a plus.
**Knowledge, Skills, and Abilities**:
- Must be decisive and able to make fact-based decisions. Able to work unsupervised and manage independently.
- Maintain confidentiality of all QA products, vendor, and food safety documents.
- Meticulous attention to detail
- Ability to effectively communicate with internal and external business partners.
- Ability to prioritize and plan work assignments and work under pressure of frequent and tight deadlines.
- Ability to read, write, and interpret complex reports, documents, and correspondence.
- Adept at managing and prioritizing competing time sensitive requests while working well in a team atmosphere that may be under pressure.
- Ability to work weekends and extended work schedules as needed.
- Ability to exercise independent judgment on matters of significance to the company.
- Must be willing and able to travel locally within Southern California and to out-of-state restaurant locations, as needed by car or airplane.
Our Company
In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo in town. Over the past four decades, El Pollo Loco has grown into more than 490 restaurants across 7 states, becoming an L.A. mainstay and cultural benchmark along the way. And today, we continue to work j
