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IT Help Desk Analyst

4 months ago

Arlington, United States Datawiz Corporation Full time

**Location: On site in Arlington, Virginia. Monday to Friday, day shift preferred. Other shifts may be available.**

**Position Information**:
GTSC has a current opening for a Help Desk Service Analyst to support the FDIC, the Federal Deposit Insurance Corporation. This is a Tier 1 help desk role on a full-time, long term contract.

In this role, the Service Desk Analyst uses Service Now to provide priority based categorization. They will track the progress of all incidents and restore degraded or disrupted services as quickly as possible.

**Responsibilities**:

- Answer Help Desk phones and provide Tier I support to users on a variety of issues.
- Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs).
- Identifies, researches, and resolves technical problems.
- Possess strong customer service and communications skills.
- Analyze, evaluate, and test software and hardware problems.
- Handle heavy call volume.

**Required**:

- Minimum of two (2) years of experience working directly with customers in an IT setting.
- General knowledge and troubleshooting experience in Hardware, Wireless Network, and Mobile devices.
- Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.
- Organizational skills with the ability to handle multiple tasks and projects at one time.
- All applicants must be **United States Citizens.**:
**Benefits Information**:

- 11 Paid Holidays
- Paid Time Off
- Sick Days
- Medical, Dental, Vision Insurance
- Flexible Spending Account
- Health Savings Account
- Life and AD&D
- Short-Term Disability
- Long-Term Disability
- 401(k) with matching
- Tuition Assistance

Pay: $50,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- ServiceNow and Help Desk: 1 year (required)

Ability to Commute:

- Arlington, VA 22201 (required)

Work Location: In person