Help Desk Support Specialist

3 months ago

Arlington, United States Delaware Nation Industries Full time
Overview

DNI is providing Manpower and IT Support for the Navy Joint Strike Fighter Program in Crystal City, VA. We are currently interviewing for a Helpdesk Specialist / Desk side support to support this initiative in an enterprise-level work environment.

***Candidates must have a Secret Clearance to qualify.

Responsibilities

  • Provide Desk Side support at the Tier 1 &2 levels.
  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties
  • Recommends systems modifications to reduce user problems
  • Well organized and an independent worker.
  • Other duties as assigned.
Qualifications

Minimum Education Required:
  • High School diploma or GED.
Minimum Experience Required:
  • Four (4) years of directly related experience supporting help desk Tier 2 (Desk Side support) operations, preferably supporting a large-scale government customer.
  • One (2) year of IT Problem Solving/Troubleshooting experience.
  • One (1) year of experience with remote management tools.
  • Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
  • Demonstrated experience with Remedy/Help Desk Management Systems.
  • Ability to lift up to 50 pounds
  • Demonstrated experience with Active Directory, Network Basics and VPN Basics.

IAT Level I baseline certification in accordance with DoDD 8140.01 "Cyberspace Workforce Management" (or achieve within three months of hiring)

AAP/EEO Statement:
DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Help Desk Support Specialist

    1 week ago

    Arlington, Virginia, United States Lawelawe Technology Services Full time

    Job Title: Help Desk Support SpecialistLawelawe Technology Services is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the highest level of...

  • Help Desk Support Specialist

    4 weeks ago

    Arlington, Virginia, United States Tatitlek Corporation Full time

    Job Title: Help Desk Support SpecialistJob Summary:The Help Desk Support Specialist will provide technical support and assistance to customers and employees, resolving issues and answering questions related to computer systems, software, and hardware. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work...

  • Help Desk Support Specialist

    2 weeks ago

    Arlington, Virginia, United States Delaware Nation Industries Full time

    Job Title: Help Desk Support SpecialistJob Summary:Delaware Nation Industries is seeking a skilled Help Desk Support Specialist to provide technical assistance to computer users in an enterprise-level work environment. The ideal candidate will have a strong background in IT support and be able to provide timely and effective solutions to technical...

  • Help Desk Support Specialist

    4 weeks ago

    Arlington, Virginia, United States Delaware Nation Industries Full time

    Job Title: Help Desk Support SpecialistJob Summary:Delaware Nation Industries is seeking a skilled Help Desk Support Specialist to provide technical assistance to computer users in an enterprise-level work environment. The ideal candidate will have a strong background in IT support and be able to provide timely and effective solutions to technical...

  • Help Desk Support Specialist

    1 week ago

    Arlington, Virginia, United States Lawelawe Technology Services Full time

    Job Summary: We are seeking a highly skilled Help Desk Support Specialist to join our team at Lawelawe Technology Services. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to our clients, resolving incidents, problems, and fulfilling service requests. Key Responsibilities:Provide Tier II support and...

  • Help Desk Support Specialist

    2 weeks ago

    Arlington, Virginia, United States Lawelawe Technology Services Full time

    About the RoleWe are seeking a highly skilled Help Desk Support Services Specialist to join our team at Lawelawe Technology Services. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide Tier II...

  • Help Desk Support Specialist

    3 weeks ago

    Arlington, Virginia, United States DMI Mobile Enterprise Solutions Full time

    Job SummaryDMI Mobile Enterprise Solutions is seeking a skilled Help Desk Analyst to provide technical support to our federal customer in Arlington, VA. The ideal candidate will be responsible for answering help desk phones and providing tier I-II support.Key Responsibilities:Answer help desk phones and provide technical assistance to customersResolve...

  • Help Desk Support Specialist

    3 weeks ago

    Arlington, Virginia, United States DMI Mobile Enterprise Solutions Full time

    DMI Mobile Enterprise Solutions is seeking a skilled Help Desk Analyst to join our team in Arlington, VA. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our federal customer.Key Responsibilities:We are looking for a candidate who can:Answer Help Desk phones and provide Tier I-II support to our customersResolve...

  • Help Desk Support Specialist

    2 weeks ago

    Arlington, Virginia, United States DMI Mobile Enterprise Solutions Full time

    DMI Mobile Enterprise Solutions is seeking a skilled Help Desk Analyst to join our team in Arlington, VA. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Answering Help Desk phones and providing Tier I-II supportResolving technical issues and escalating...

  • Help Desk Specialist

    2 months ago

    Arlington, United States Robert Half Full time

    Robert Half is working with a client in the Fort Worth area that is looking to add a Help Desk Specialist to their growing team. This is an onsite role that is contract to permanent. POSITION: HELP DESKLOCATION: ARLINGTON, TXDURATION: 3 MONTH CONTRACT TO PERMANENTRATE: $20-$24 DEPENDING ON EXPERIENCEOne to three years related experience and/or training in an...

  • Help Desk Supervisor

    1 week ago

    Arlington, Virginia, United States CAPITOL BRIDGE, LLC Full time

    Job Title: Help Desk Supervisor - Technical Support SpecialistCapitol Bridge, LLC is seeking a highly skilled and experienced Help Desk Supervisor to join our team. As a leading organization, we provide top-tier services while prioritizing security and compliance.The Help Desk Supervisor will play a crucial role in providing advanced technical support and...

  • Help Desk Support Specialist

    3 weeks ago

    Arlington, Virginia, United States DMI Full time

    About DMIDMI is a leading global provider of digital services, operating at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI delivers on-site and remote support to clients in various sectors, including governments, healthcare,...

  • Help Desk Support Specialist

    3 weeks ago

    Arlington, Virginia, United States DMI Full time

    About DMIDMI is a leading global provider of digital services, operating at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI delivers on-site and remote support to clients in various sectors, including governments, healthcare,...

  • Help Desk Support Specialist

    1 month ago

    Arlington, Virginia, United States DMI Full time

    About DMIDMI is a leading global provider of digital services, operating at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI delivers on-site and remote support to clients in various sectors, including governments, healthcare,...

  • Help Desk Specialist

    1 month ago

    Arlington, Virginia, United States NexTech Full time

    Job Title: Help Desk TechnicianNexTech is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and maintaining our network and systems.Key Responsibilities:Provide technical support to customers via phone,...

  • Help Desk Support Specialist

    1 week ago

    Arlington, Virginia, United States DMI Full time

    About DMI:DMI is a leading global provider of digital services, working at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI provides on-site and remote support to clients in various sectors, including governments, healthcare,...

  • Help Desk Support Specialist

    2 weeks ago

    Arlington, Virginia, United States Catapult Solutions Group Full time

    Job SummaryWe are seeking a skilled Help Desk Support professional to join our team at Catapult Solutions Group.Key ResponsibilitiesReimage new laptops using Deployment Server and Intune imaging tools, ensuring seamless deployment and minimizing downtime.Collaborate with end-users to swap out new laptops with old ones, including shipping and receiving of...

  • Help Desk Technician

    3 weeks ago

    Arlington, Virginia, United States Zachary Piper Full time

    Job Title: Help Desk Technician - Government SupportZachary Piper Solutions is seeking a skilled Help Desk Technician to support a long-term government program. The successful candidate will provide onsite incident response to civilian Government agencies and critical asset owners experiencing cyber-attacks.Key Responsibilities:Serve as the first-level Help...

  • Help Desk Supervisor

    7 days ago

    Arlington, Virginia, United States CAPITOL BRIDGE, LLC Full time

    Job SummaryCAPITOL BRIDGE, LLC is seeking a highly skilled Help Desk Supervisor to support an important government project. As a leading organization, we provide top-tier services while prioritizing security and compliance.Key ResponsibilitiesProvide advanced technical support and assistance to end-users within an organization.Supervise contractor personnel...

  • Help Desk Technician

    3 days ago

    Arlington, Virginia, United States Piper Companies Full time

    Job Title: Help Desk Technician - Government SupportJob Summary:Piper Companies is seeking a highly skilled Help Desk Technician to support our government programs. The successful candidate will provide technical support to civilian government agencies and critical asset owners experiencing cyber-attacks.Responsibilities:Provide technical support to...