Current jobs related to Tier 1 Help Desk Analyst - Arlington - SecuriGence LLC

  • Help Desk Analyst with Active Secret Clearance

    1 week ago

    Arlington, Virginia, United States Piper Companies Full time

    Zachary Piper Solutions is seeking a Help Desk Analyst with Active Secret Clearance to join our team in Arlington, VA. As a Help Desk Analyst, you will be responsible for providing Tier I/II support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices.Responsibilities:Solve tier I and tier II system queries, requests, incidents,...

  • Help Desk Support Specialist

    3 weeks ago

    Arlington, Virginia, United States DMI Mobile Enterprise Solutions Full time

    Job SummaryDMI Mobile Enterprise Solutions is seeking a skilled Help Desk Analyst to provide technical support to our federal customer in Arlington, VA. The ideal candidate will be responsible for answering help desk phones and providing tier I-II support.Key Responsibilities:Answer help desk phones and provide technical assistance to customersResolve...

  • Help Desk Support Specialist

    4 weeks ago

    Arlington, Virginia, United States DMI Mobile Enterprise Solutions Full time

    DMI Mobile Enterprise Solutions is seeking a skilled Help Desk Analyst to join our team in Arlington, VA. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our federal customer.Key Responsibilities:We are looking for a candidate who can:Answer Help Desk phones and provide Tier I-II support to our customersResolve...

  • Help Desk Analyst

    4 weeks ago

    Arlington, Virginia, United States DMI Full time

    About DMIDMI is a leading global provider of digital services, working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

  • Help Desk Support Specialist

    2 weeks ago

    Arlington, Virginia, United States DMI Mobile Enterprise Solutions Full time

    DMI Mobile Enterprise Solutions is seeking a skilled Help Desk Analyst to join our team in Arlington, VA. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Answering Help Desk phones and providing Tier I-II supportResolving technical issues and escalating...

  • Help Desk Manager

    2 weeks ago

    Arlington, Virginia, United States GDIT Full time

    Job Description:As a Help Desk Manager at GDIT, you will play a critical role in providing expert-level technology operational support and guidance to staff and affiliates, both internationally and domestically. Your responsibilities will include managing daily operations of the RPC Help Desk, ensuring timely and effective customer service, and overseeing...

  • Help Desk Analyst

    4 weeks ago

    Arlington, Virginia, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a skilled Help Desk Analyst to join our team in Arlington, VA for a 100% on-site opportunity. As a Help Desk Analyst, you will be responsible for providing Tier I/II support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices.Key Responsibilities:Solve tier I and tier II system queries,...

  • Help Desk Technician

    2 weeks ago

    Arlington, Virginia, United States Solvere OneHouseCall Full time

    Job OverviewSolvere One is seeking a skilled Help Desk Technician to join our team in Washington DC. As a Help Desk Technician, you will be responsible for providing technical support to our clients via phone and email, resolving Tier 1 incidents, and escalating more complex issues to Tier 2 technicians.The ideal candidate will have excellent communication...

  • Help Desk Manager

    1 month ago

    Arlington, Virginia, United States GDIT Full time

    Job Title: Help Desk ManagerGDIT is seeking a highly skilled Help Desk Manager to join our team. As a Help Desk Manager, you will be responsible for providing expert-level technology operational support and guidance to staff and affiliates, both internationally and domestically.Key Responsibilities:Manage daily operations of the RPC Help Desk, ensuring...

  • Help Desk Analyst

    4 weeks ago

    Arlington, Virginia, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a skilled Help Desk Analyst to join our team in Arlington, VA. As a Help Desk Analyst, you will be responsible for providing top-notch technical support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices.Key Responsibilities:Provide Tier I/II support and troubleshoot system queries, requests,...

  • Help Desk Supervisor

    2 weeks ago

    Arlington, Virginia, United States CAPITOL BRIDGE, LLC Full time

    Job SummaryCAPITOL BRIDGE, LLC is seeking a highly skilled Help Desk Supervisor to support an important government project. As a leading organization, we provide top-tier services while prioritizing security and compliance.Key ResponsibilitiesProvide advanced technical support and assistance to end-users within an organization.Supervise contractor personnel...

  • Help Desk Analyst

    2 weeks ago

    Arlington, Virginia, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a Help Desk Analyst to join a government consulting company in Arlington, VA for a 100% on-site opportunity. The Help Desk Analyst will be responsible for providing Tier I/II support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices.Key Responsibilities:Provide technical support for software...

  • Help Desk Support Specialist

    4 weeks ago

    Arlington, Virginia, United States DMI Full time

    About DMIDMI is a leading global provider of digital services, operating at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI delivers on-site and remote support to clients in various sectors, including governments, healthcare,...

  • Help Desk Support Specialist

    4 weeks ago

    Arlington, Virginia, United States DMI Full time

    About DMIDMI is a leading global provider of digital services, operating at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI delivers on-site and remote support to clients in various sectors, including governments, healthcare,...

  • Senior Help Desk Operator

    1 month ago

    Arlington, United States CAPITOL BRIDGE, LLC Full time

    Capitol Bridge is currently seeking a dynamic and experienced individual to join our team as a Senior Help Desk Operator to support an important government project. As a leading organization, Capitol Bridge provides top-tier services while prioritizing security and compliance. A Senior Help Desk Operator plays a crucial role in providing advanced technical...

  • Help Desk Support Specialist

    1 month ago

    Arlington, Virginia, United States DMI Full time

    About DMIDMI is a leading global provider of digital services, operating at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI delivers on-site and remote support to clients in various sectors, including governments, healthcare,...

  • Help Desk Supervisor

    1 week ago

    Arlington, Virginia, United States CAPITOL BRIDGE, LLC Full time

    Job Title: Help Desk SupervisorJob Summary:Capitol Bridge, LLC is seeking a skilled Help Desk Supervisor to join our team. The successful candidate will be responsible for providing technical support and assistance to end-users within the organization.Key Responsibilities:Supervise contractor personnel to ensure effective and timely processing of work...

  • Help Desk Supervisor

    2 weeks ago

    Arlington, Virginia, United States CAPITOL BRIDGE, LLC Full time

    Job Title: Help Desk Supervisor - Technical Support SpecialistCapitol Bridge, LLC is seeking a highly skilled and experienced Help Desk Supervisor to join our team. As a leading organization, we provide top-tier services while prioritizing security and compliance.The Help Desk Supervisor will play a crucial role in providing advanced technical support and...

  • Help Desk Support Specialist

    2 weeks ago

    Arlington, Virginia, United States Delaware Nation Industries Full time

    Job Title: Help Desk Support SpecialistJob Summary:Delaware Nation Industries is seeking a skilled Help Desk Support Specialist to provide technical assistance to computer users in an enterprise-level work environment. The ideal candidate will have a strong background in IT support and be able to provide timely and effective solutions to technical...

  • Help Desk Support Specialist

    3 months ago

    Arlington, United States Delaware Nation Industries Full time

    Overview DNI is providing Manpower and IT Support for the Navy Joint Strike Fighter Program in Crystal City, VA. We are currently interviewing for a Helpdesk Specialist / Desk side support to support this initiative in an enterprise-level work environment. ***Candidates must have a Secret Clearance to qualify. ResponsibilitiesProvide Desk Side support at...

Tier 1 Help Desk Analyst

4 months ago

Arlington, United States SecuriGence LLC Full time
Job DescriptionJob Description

Job Title: Tier 1 Help Desk Analyst

Location: Arlington, Virginia

Clearance Level: Secret Clearance. Top Secret Preferred.

Summary

We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.

Responsibilities

  • Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems
  • Provides support for implementation, troubleshooting, and maintenance of IT systems.
  • Provides first-level problem identification, diagnosis, and resolution of problems.
  • Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s).
  • Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Provide local and remote Technical Support Services for end user support on the multiple networks within the agency.
  • Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.
  • Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards
  • Contribute to the change management process; represent the interests of the customer when assessing risk and impact.
  • May provide leadership to small teams or team members.

Skills and Experience

  • Understanding of applying basic security principles to the computing environment (CE).
  • Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).
  • Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.
  • Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs.
  • Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products.
  • Experience installing and supporting workstation hardware and software.
  • Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
  • Excellent written and verbal communication skills and excellent customer service skills are a must.

Qualifications

  • Associate's degree. Can be substituted with 2+ years of relevant experience.
  • Three years relevant experience
  • DoD IAT Level II Certification is required.
  • DoD Secret Clearance is required. Top Secret with SCI eligibility preferred.

About

SecuriGence LLC (SG) is an agile, Veteran-owned small business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Engineering, Software Development, Cyber Security, and Cloud/Virtualization Management.

SecuriGence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.