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Shelter Support Specialist

4 months ago

Evanston, United States Connections For The Homeless, Inc Full time

Summary of Position: The Shelter Support Specialist supports the overall

operation of the Shelter Programs.

Specific Duties:

- Assist participants with accessing basic needs, including clothes, food,

hygiene products, etc
- Verbally de-escalate situations with and between participants
- Ensure that the environment is safe and community-oriented by

helping the participants adhere to general and program-specific rules
- Engage and collaborate with participants to explore their case

management needs and make appropriate referrals
- Collaborate with case managers and other program staff (i.e., program

manager, nurse, behavioral health specialist) to create and implement

service plans to ensure coordination of care for participants
- Develop an environment of community and respect among our

participants by actively partnering with them to address barriers to

success in their pursuit of housing
- Manage any sound or activities indoors and outside the premises at

any time of the day that will interfere with the peace, comfort or

disturb the quiet enjoyment of other residents, staff, volunteers,

and/or neighbors
- Arrive on time and prepared for shift; Complete assignments and tasks

thoroughly and in a timely manner
- Attend and participate in meetings and trainings as expected and

required by the agency, including regular supervision and team

meetings; daily check in and debriefs; agency meetings; multi

disciplinary case consultation meetings; and internal and external trainings
- Ensure the maintenance of a clean environment, both in general

communal areas and individual participant rooms

Maintain appropriate data including shift logs and incident reports relevant

to service provided into designated systems such as HMIS, SmartSheets,

and Microsoft Teams
- Develop and maintain strong and professional relationships with

fellow staff and participants through effective, and cross-functional,

communication and collaboration
- Adhere to the Core Values and Code of Conduct for Connections for the

Homeless
- Available to work all shifts and holidays as assigned

The following qualifications are requirements for the position:

- High school diploma or equivalent experience
- At least one year of professional experience in a behavioral health or social service setting
- Computer literacy in Microsoft Word and Excel and in client database usage

The following qualifications are highly desirable:

- Self-starter with the ability to multi-task and think creatively

Other requirements:

- Able to work independently and with diverse populations
- Effective speaking, writing, and interpersonal skills
- Remain on Organization premises during breaks/meal periods and until their replacement arrives, when necessary and ability to lift and move up to 50 pounds and stand for extended periods of time
- Must submit to a criminal background check and submit to, or provide evidence of, a recent test for tuberculosis

For nearly 40 years, Connections for the Homeless has served and catalyzed our community to end homelessness, one person at a time. Each year we provide eviction prevention, shelter, and housing services to 4,000 people from across north suburban Cook County. Beyond providing direct services we also operate a robust advocacy and community organizing program to address the root causes of homelessness. The COVID pandemic accelerated our growth in the depth and breadth of services we offer and the organizational infrastructure to sustain this highly impactful organization. Connections is a radically reshaped organization deeply committed to demonstrating our core values in all relationships with participants, colleagues, donors, partners, and volunteers.

Join our dedicated team at Connections for the Homeless, where we blend a commitment to making a difference with a competitive rewards package. Our full-time employees enjoy a range of benefits, consciously crafted through an equitable lens, to support their well-being and professional growth.

At Connections for the Homeless, we recognize that supporting our employees is essential in achieving our mission. We are ready to invest in you as you make a difference in our community. We can't wait for you to join us