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Administrative Support Specialist

2 months ago

Evanston, Illinois, United States Northwestern University Full time
Job Summary

The Administrative Support Specialist provides standard and routine clerical and administrative support to the Residential Services department at Northwestern University. This role serves as a primary contact for residents and visitors, providing information and assistance with various tasks and requests.

Key Responsibilities
  • Customer Service: Provide prompt, courteous, and timely customer service to residents and visitors, answering questions and resolving issues in a professional and respectful manner.
  • Administrative Support: Perform various administrative tasks, including data entry, filing, copying, and ordering supplies, as well as maintaining inventory and managing resident key control.
  • Communication: Serve as a liaison between residents, visitors, and department staff, communicating effectively and efficiently to resolve issues and provide information.
  • Problem-Solving: Identify and analyze resident housing-related problems and direct them to the appropriate resources or personnel for resolution.
  • Documentation: Prepare and type form letters, memos, emails, labels, and routine correspondence, as well as maintain accurate records and reports.
Requirements
  • Education: High school diploma or equivalent required; some college or equivalent combination of education and experience preferred.
  • Experience: 1 year of administrative support or other relevant experience required.
  • Skills: Basic knowledge of word processing, spreadsheet, email, and database software programs; excellent customer service skills; ability to work in a shared workspace and independently as needed.