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Customer Service Position

3 months ago

Encino, United States e360 Insurance Services Full time

Our growing insurance agency is looking for a full-time Customer Service Representative to add to the team.

As a Customer Service Representative, you will use your strong communication skills to answer calls and properly handle customer inquiries, explain insurance coverage, and update policies.
- Providing Customer with Certificate of Insurance
- Retaining Customers for the Agency
- Assist with the Trucking Department
- Collecting Payments
- Data Entry
- Strong understanding of commercial insurance
- Analyze customer's complaints and recommend solutions.
- Understand the company's insurance policies and products
- Communicate changes or adjustment in policies to clients.

**Job Requirements**:

- Positive attitude
- Good customer service skills or prior experience
- 2-3 years experience with Insurance
- Demonstrated timely, consistent job attendance history
- Solid computer, grammar, and multi-tasking skills
- Strong attention to detail, time management and decision-making skills
- Must be comfortable working in a fast-paced/ high volume calls

**Salary**:
**-**Hourly+Commission+Bonus
- In addition to competitive base wage to start, you will enjoy commissions + bonus and a comprehensive benefit package that includes:

- Medical Plans & Paid Holidays

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Health insurance
- On-the-job training
- Paid time off

Experience level:

- 2 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Experience**:

- Insurance: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Spanish (preferred)

Work Location: In person