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Customer Service Representative

2 months ago

Encino, California, United States Drybar Shops Full time
Overview

Drybar Shops is seeking a highly skilled and customer-focused Receptionist to join our team. As a Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service, managing shop operations, and ensuring a positive experience for all guests.

Key Responsibilities
  • Provide exceptional customer service to all clients, responding to their needs and concerns in a timely and professional manner.
  • Manage shop operations, including point-of-sale systems, client information, and appointment scheduling.
  • Ensure a positive and welcoming atmosphere in the shop, promoting a professional and brand-appropriate image.
  • Organize and execute shop flow between clients and team members, ensuring a seamless and efficient experience.
  • Serve as subject matter expert in reservation systems, ensuring client information is recorded accurately and timely.
  • Maintain highest degree of ethics when handling client payments and stylist tips/commissions, balancing cash drawers at opening, close, and shift changes.
  • Maintain clear communication with shop management about overall shop operations, demonstrating strong communication skills and problem-solving abilities.
  • Assist with the cleanliness of the shop, ensuring the utmost care and attention to detail.
  • High school diploma required.
Requirements
  • 1+ years of experience in a fast-paced, customer service environment.
  • Previous experience with point-of-sale systems and salon/spa experience preferred.
  • Promote a professional and brand-appropriate image, setting the tone for a positive shop atmosphere.