Customer Service Rep

5 months ago

Encino, United States CareerBuilder Full time

Full-Time Position:

we are looking for a career-minded candidate who is motivated, friendly, and success-driven.
Must have good "people skills"
Duties include answering customer calls, scheduling work, and performing administrative tasks
Must be able to pass a criminal background check and drug test
Previous dispatching and/or construction experience is a plus

In need of a: Customer Service/Sales/Office Administrative Associate

We are seeking a friendly and outgoing business professional for our fast-paced office. This position is designed for someone with Sales, Customer Relations and Administration experience to join our team and to begin a lasting career with a stable and growing company.

This is a front office position that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, mobile platforms, scheduling and juggling multiple office priorities.

We are a local business with the backing of a large national franchise name. We are experiencing unprecedented demand for our services. Because of this recent growth, we're now looking for additional office staff with experience in client interaction and strong organizational abilities.

Due to substantial customer contact, a clear voice with strong, dynamic communication ability is a mandatory requirement for this position. We are offering a very competitive hourly wage. Also, all employees are paid various bi-weekly bonuses dependent on their position. This position averages a bi-weekly bonus range of $150 - $250 in addition to the hourly wage. The bonus could be even higher for an individual with talent.

Excellent customer communication and independent work skills are also required. You must:
Have a clean driving record
Pass a background and drug screen before being hired
Be highly organized and detail-oriented
Skills/ Requirements Job duties include, but are not limited to:

Answer phone and schedule appointments
Check email and voice mail for messages and return calls
Review schedule for day/week
Communicate and review jobs with technicians
Make appointment confirmation calls
Make follow-up calls
Data entry with 45 wpm typing skills
We use Microsoft Office, so a working knowledge of Word and Excel is a requirement.

If you think you are the right fit for our company, please send to us your resume.

For over 20 years, Mr. Handyman franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.

Notice

Mr. Handyman International LLC is the franchisor of the Mr. Handyman franchised system. Each Mr. Handyman franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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