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Head of Client Engagement Technology

4 months ago

Tampa, United States MUFG Bank, Ltd. Full time

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

**Job Summary**

This position will build and support the client facing engagement platform by partnering with business unit product management to consolidate, rationalize, and develop new IT assets. This role will drive the transaction banking transformation strategy and implement the defined technology roadmap in the client engagement domain by working across the IT, Risk, Security, and other organizations.

**Major Responsibilities**
- Develop integrated client mobile, messaging, chat, combined with billing and operational data strategy that includes multiple channels of engagements to aligning objectives across the different client segments.
- Drive overall integrated requirements and development process; ensuring solutions meet both technology standards and client expectations.
- Develop a communication API hub platform with Transaction Banking services and define the Micro-services on the platform.
- Simplify and streamline the client onboarding experience with state-of-the-art treasury service integrators, workflow tools like Salesforce and self-service enabled intuitive client centers.
- Enable the Integrated messaging channel solutions to seamlessly interact with other bank ecosystems such as payment, reporting and client deliveries.
- Drive client migration and onboarding strategies for launch of new product and services capabilities, ensuring user experience and client delivery objectives are met
- Understand and design innovative technology solutions with key partners, consultants including established or emerging technology vendors.
- Coordinate with enterprise architecture team and technology incubation department to execute the Cloud and Mobile first strategies in the bank.
- Highly dedicated to system vulnerability and risk management to drive through system safety and soundness to ensure our systems meet the target of remediations.

**Qualifications**
- Prior strong leadership and managerial experience.
- Strong command of oral and written communications skills.
- Strong proficiency in business analyst methodology and templates.
- Proven track record in managing large scale new product launches and managing 3rd party vendors.
- Deep Cash Management / Transaction Banking product knowledge with specific experience in developing and managing Treasury Management channel products, including online, file transmission, and mobile banking.
- Active knowledge in Treasury Management market initiatives as it relates to payments and industry standards including SWIFT, ISO 20022, CGI-MP, Real Time Payments, and NACHA
- Detailed familiarity with financial file formats for both payment instructions and information reporting, including EDI, ISO20022 XML, SWIFT, NACHA and BAI
- Object-oriented analysis and design using common design patterns.
- 10 years of hands-on software development experience especially Java development of Microservices, UNIX/Shell scripting and preferred in AIX/Linux/VM/AWS environment.
- Experience programming with HTML5, CSS, JavaScript, and mainstream front-end frameworks (Angular 9+, React), with knowledge of API Development using REST/SOAP and integration by IBM MQ, JMS.
- Proficiency in the general areas: Jenkins, BitBucket, and Github, ArgoCD, and Tekton pipeline
- Experience with the CI/CD pipeline process, Kafka, AWS is a plus.
- Ability to be on call 24 hours.

The typical base pay range for this role is between $193K - $243K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental