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Client Engagement Director

2 months ago

Tampa, Florida, United States ReliaQuest Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager at ReliaQuest. As a key member of our organization, you will play a critical role in driving cross-functional engagement and delivering value to our clients.

Key Responsibilities
  • Client Relationship Management: Serve as the primary point of contact for internal and external teams, ensuring that the client relationship develops and evolves as business needs change.
  • Subject Matter Expertise: Become a subject matter expert on assigned clients, their organization, reporting structure, and initiatives to help drive results.
  • Communication Strategies: Develop and implement effective communication strategies needed to lead successful conversations with senior executives and key stakeholders globally.
  • Presentation and Reporting: Prepare and facilitate in-depth presentations to senior executives, demonstrating progress and return on their investments with RQ.
  • Project Management: Create and manage detailed project schedules that include deliverables, processes, and contingencies for each team to execute on.
  • Team Collaboration: Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence.
  • Service Expansion: Identify and recommend opportunities for service expansion based on your understanding of the RQ solution and the customer's needs.
  • Contract Renewal and Upsell: Responsible for executing 110% contract renewal and upsell of services.
Requirements
  • Education: Completed Bachelor's degree or higher education.
  • Experience: At least one year of account management experience or related.
  • Technical Skills: Proficient with MS Word, Excel, PowerPoint, and OneNote.
  • Soft Skills: Exceptional organization skills and ability to prioritize, strong emotional intelligence and ability to work effectively with others, effective communication skills, and ability to provide constructive feedback and have difficult conversations with external and internal teams.
  • Adaptability: Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers.
  • Problem-Solving: Strong problem-solving skills and ability to identify unique solutions to complex problems.
  • Attitude and Energy: Ability to demonstrate good attitude, energy, and effort.
  • Technical Acumen: Desire to be immersed in an ever-changing, fast-paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication.
Preferred Qualifications
  • Experience with Ticketing Systems: Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools.