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Junior IT Help Desk Specialist

2 months ago

Huntsville AL United States Spherion - Southeast Full time
Salary: $21 - 24 per year + none
Reference: S_156355

As a Junior IT Specialist, you will collaborate with both government and contractor IT professionals to perform a variety of IT duties. Depending on the complexity of the task, you may work independently or under supervision, following detailed problem specifications. Your work will be reviewed by senior IT personnel or team leads to ensure accuracy and compliance with standards. You'll be responsible for applying professional-level techniques and procedures, demonstrating initiative and sound judgment in your assignments. Strong customer service skills, the ability to follow directions, and self-motivation are essential for success in this role, as is a desire to learn and grow in IT desktop support.

Responsibilities:
Install desktops, portable computers, peripherals, and software products in various environments (classified, unclassified, standalone).
Detect, diagnose, and resolve desktop and portable computer software and hardware failures.
Provide guidance and instruction on the use of hardware and software to users.
Analyze customer service requests and provide technical solutions promptly.
Conduct IT audits in compliance with relevant policies.
Prepare and submit progress/status reports to team leads as required.
Utilize trouble-ticketing software for managing IT support tickets.
Identify and document areas for process improvements.
Communicate effectively with users via telephone, electronic communications, or in person.
Prepare equipment for reuse or disposal as per surplus actions.
Provide technical support for customers in remote locations.
Perform software and hardware upgrades and installations across multiple devices.
Assist with the disassembly and reinstallation of IT equipment during office relocations or new site setups.
Physically assist with lifting and moving IT equipment.

Working hours: 8:00 AM - 5:00 PM

Skills:
IT Certifications applicable to desktop and mobile computer support.
Experience in delivering excellent customer service.

Education:
Trade

Experience:
1-4 years

Qualifications:
ACTIVE TOP SECRET CLEARANCE

High school diploma.
Minimum of one year of experience working with IT equipment.

Physical ability to lift up to 50 pounds and perform tasks involving walking, squatting, bending, twisting, reaching, and pushing/pulling carts with equipment.

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Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).