Help Desk Specialist

7 days ago

Birmingham AL USA, United States Better Hire Full time
Job Summary

We are seeking a highly skilled and experienced Help Desk Specialist to join our team at Better Hire. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to our customers and internal teams.

Key Responsibilities
  • Deploy, maintain, and troubleshoot core business applications, including dispatch systems, routing systems, associated hardware, and databases.
  • Manage the set-up and configuration of systems, including hardware and software.
  • Work closely with hardware/software vendors for application support and deployment.
  • Develop, analyze, prioritize, and execute on requirement specifications, data mapping, initial set-up for new customers/business within core business applications.
  • Support site launches to ensure infrastructure is in place prior to site launch.
Operations and Support
  • Perform daily system monitoring, verifying the integrity and availability of all resources, systems, and key processes.
  • Perform regular file archival and purge as necessary.
  • Create, change, and delete user accounts per request.
  • Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
  • Communicate with users to gather requirements for improving operational efficiency via system upgrades and enhancements.
  • Collaborate and build routing with operations for new and existing customers.
  • Review quarterly with operations that all routing is most cost and operationally efficient.
  • Support operations hardware needs for each site. Track deployed hardware and IT Assets.
  • Support BI team in report and tool development.
Maintenance
  • Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure/add new services as necessary.
  • Maintain scanners and other hardware ensuring sites have proper allocations and that the tools are operational.
  • Perform periodic performance reporting to support capacity planning and routing.
Requirements
  • 3 years systems administration, maintenance, and support experience.
  • Bachelor's Degree in computer science, statistics, mathematics, or a similar field. Prior work experience will be considered in place of education.
  • Position must make accurate decisions at times with limited data available.
  • High level of attention to details.
  • Proven record of working with sensitive data.
  • Ability to interface with non-technical staff and provide technology solutions with minimal disturbance.

We offer great pay and really good benefits.

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