Off-Campus Housing Transition Administrator

2 weeks ago

Baltimore MD United States Johns Hopkins University Full time
The Off-Campus Housing Office assists students and staff members not required or able to live in university housing with identifying secure, safe, and adequate housing off-campus. As the primary resource for the Homewood campus, this office provides support for various aspects of off-campus living including searching for housing, legal resources, and interpersonal conflicts or concerns. The office regularly assists and supports undergraduate students and provides guidance to graduate students working alongside property managers, community members, city council representatives and key university stakeholders, and campus partners.

We are seeking an Off-Campus Housing Transition Administrator who will report to the Director of Off-Campus Housing and directly support, create programming, and educate students looking to move off-campus into the neighborhoods surrounding the Homewood Campus. The person in this role will be tasked with connecting University residential students to information, resources, and events that will support a smooth transition from on-campus living to living off-campus. This position should know and understand the formal and informal departmental goals, standards, policies, and procedures which may include some familiarity of other departments within the school/division and demonstrate sensitivity to the interrelationship of both people and functions within the department.

Specific Duties & Responsibilities
  • Develop and coordinate all annual housing fairs, workshops, and information sessions for second-year students. Maintain calendar of events on the web and in print for distribution and advertising.
  • Work closely with the Residential Life team and other campus partners to offer specialized programming aimed at enhancing students' readiness to live off-campus independently.
  • Conduct student satisfaction surveys, analyze data, and report findings assessing student satisfaction and identifying areas of concern. Work with the Director to strategize and implement new initiatives based on feedback and national trends.
  • Interact with landlords and manage listings; develop, update, and maintain literature, flyers, and informational brochures.
  • Respond to student concerns and advise students on locating appropriate off-campus accommodations; liaise with leasing consultants on behalf of students as necessary.
  • Manage confidential information regarding students, staff, parents, and/or others.
  • Maintain and edit website utilizing WordPress, digital photography, and other appropriate web development software, including downloading new information, extracting information and data, verification of hyperlinks, and creation of new web pages specific to education and resources for finding housing.
  • Provide administrative support as needed, including setting up meetings, preparation of documents, assistance with communications, and/or event coordination and logistics. Answer calls, emails, and provide service to walk-ins.
  • Serve as a purchaser for office supplies; manage inventory needs, marketing, and promotional purchases.
  • Work closely with the On-Campus Living team to field inquiries and diffuse parent/student concerns.
  • Participate in the hiring, training, and supervision of student office workers.
  • Special projects and other duties as assigned.


Special Skills, Knowledge, & Abilities
  • Ability to think creatively, be innovative, and manage multiple projects independently and/or as part of a team with strong attention to detail.
  • Must possess strong interpersonal, communication (written and verbal), and organizational skills necessary to collaborate effectively and build strong working relationships across the department and division, and with external constituents. Analytical and problem-solving abilities.
  • Demonstrated ability to show good judgment when working with students and communicating issues that are sensitive and confidential.
  • Project management skills, with particular emphasis on the ability to be proactive, resourceful, and self-motivated.
  • Proficiency with MS Office applications (Outlook, Word, and Excel).
  • Experience with Adobe Creative Suite (Illustrator, InDesign, & PhotoShop), Qualtrics, and WordPress software products.
  • Ability to work in a student-friendly environment and support the philosophy of excellent customer service in a diverse and inclusive university environment.
Additionally - This position will require some work outside of normal business hours and/or weekends. Remote work opportunities at various times throughout the year.

Minimum Qualifications
  • Bachelors Degree.
  • One year of experience in residence like/housing operations, student programming, advocacy, housing assignment process, or related area.

Preferred Qualifications
  • Masters Degree preferred.
  • Three years of progressively responsible administrative experience.
  • Ability to interact professionally with students, parents, staff at all levels, and the community at large.
  • Ability to effectively handle multiple tasks, prioritize directives from several different sources, complete projects within a given time frame, and organize daily workload according to new and developing situations.
  • Previous work in a collegiate environment and programming/event planning skills.
  • Demonstrated experience with student support and advocacy.
  • Ability to create marketing materials, brochures, correspondence, and reports. (Candidates invited to interview are welcome to bring samples of design work).

Classified Title: Student Housing Administrator
Job Posting Title (Working Title): Off-Campus Housing Transition Administrator
Role/Level/Range: ACRO37.5/03/CE
Starting Salary Range: Min $38,025 - Max $68,250 Annually ($55,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Mon - Fri / 8:30 AM - 5:00 PM
Exempt Status: Exempt
Location: Homewood Campus
Department name: Housing Operations 1
Personnel area: University Student Services

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

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