Custodial Supervisor

2 weeks ago

Lancaster, United States ABM Industries Full time

Position Summary Details

The Custodial Supervisor is responsible for giving direction, motivation, and guidance to a team of cleaners. 

  Benefit Information: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management. 
  Salary: $55K Shift: Monday to Thursday - 2:30pm to 11pm and Friday - 10am to 6:30pm   

Essential Functions

  • Conducts quality improvement inspections within assigned areas of responsibility 
  • Ensures quality and satisfaction levels are meeting and/or exceeding expectations 
  • Assures the highest quality of customer satisfaction 
  • Assists with Training and Development 
  • Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew. 
  • Counsels crew members in regard to tardiness, absenteeism, work performance etc, using proper documentation procedures. 
  • Leads and participates in a team to ensure the successful completion of assigned tasks 
  • Responsible for the running and leadership of the shift in the absence of the Supervisor 
  • When the Supervisor is present, the lead worker may be responsible for directing smaller work groups 
  • Assists the Supervisor and Shift Manager in the direction and supervision of field employees 
  • While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor 
  • Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc. 
  • Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities 

Responsibilities

  • Provides leadership and direction to team members 
  • Provides open communication between field employees and management 
  • Provides positive coaching to team members 
  • Assists with the training of housekeeping staff and schedules work assignments 
  • Assists with making daily and weekly work schedules 
  • Oversees and performs cleaning operations in assigned building 
  • Takes care of keys and access cards for the property 
  • Reports damaged, broken and out of work features/items 
  • Makes sure premises are secured at all times 
  • Oversees and performs additional service requests (tag job) in assigned building 
  • Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work. 
  • Coordinates scheduling of cleaning crew. 
  • Oversees quality of jobs and confirms completion with Area Manager. 
  • Provides training to all new hires assigned to the building 
  • Attends and participates in all meeting and training sessions involving assigned property and crew. 
  • Completes time sheets, validates time sheet accuracy and delivers time sheets to office. 
  • Checks supplies, equipment, and chemicals weekly. 
  • Completes order forms completely and accurately. 
  • Coordinates equipment usage and inventories. 
  • Performs all tasks and duties required of your team 
  • Miscellaneous duties as assigned 

Qualifications

  • Must be 18 years of age or older. 

Requirements

  • Bilingual in English and Spanish
  • Up to 2 Years Custodial Experience 
  • 2 to 5 Years Leadership Experience
  • Reside in local area of Lancaster, PA 

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