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Cleaning Operations Leader

2 months ago

Lancaster, Pennsylvania, United States ABM Industries Full time

Overview

Position Summary

The Cleaning Operations Leader is tasked with providing direction, motivation, and support to a dedicated team of cleaning professionals.

Benefits Overview:

ABM offers a comprehensive benefits package. For more information about ABM's benefits, please refer to the ABM Employee Benefits documentation.

Compensation: $55K

Work Schedule: Monday to Thursday - 2:30 PM to 11 PM and Friday - 10 AM to 6:30 PM

Key Responsibilities:

  • Conduct quality assurance inspections within designated areas of responsibility.
  • Ensure that quality and satisfaction levels meet or exceed expectations.
  • Guarantee the highest standard of customer satisfaction.
  • Assist in the training and development of team members.
  • Provide guidance on safety protocols, cleaning methods, and chemical usage to the cleaning staff.
  • Address crew members' issues regarding attendance, performance, and other work-related matters, following proper documentation procedures.
  • Lead and engage in team efforts to ensure the successful completion of assigned tasks.
  • Oversee and manage shift operations in the absence of the Supervisor.
  • When the Supervisor is present, the leader may direct smaller work groups.
  • Support the Supervisor and Shift Manager in overseeing field employees.
  • While this position does not have disciplinary authority, it is expected that the leader will report performance concerns to the Supervisor.
  • Establish and maintain effective communication and working relationships with colleagues, supervisors, and management.
  • Adhere to all safety, security, compliance, and quality standards and procedures set by the Company and regulatory authorities.

Essential Functions:

  • Provide leadership and direction to team members.
  • Facilitate open communication between field employees and management.
  • Offer constructive coaching to team members.
  • Assist in training housekeeping staff and organizing work assignments.
  • Help create daily and weekly work schedules.
  • Oversee and execute cleaning operations in assigned facilities.
  • Manage keys and access cards for the property.
  • Report any damaged or malfunctioning items.
  • Ensure that premises are secured at all times.
  • Oversee additional service requests in assigned buildings.
  • Collaborate with management to schedule jobs and coordinate cleaning crew activities.
  • Monitor job quality and confirm completion with management.
  • Provide training for all new hires assigned to the building.
  • Participate in all meetings and training sessions related to the assigned property and crew.
  • Complete and validate time sheets, ensuring accuracy before submission.
  • Check supplies, equipment, and chemicals on a weekly basis.
  • Accurately complete order forms.
  • Coordinate equipment usage and maintain inventories.
  • Perform all tasks and duties required of the team.
  • Carry out miscellaneous duties as assigned.

Qualifications:

  • Must be at least 18 years of age.

Requirements:

  • Bilingual in English and Spanish.
  • Up to 2 years of custodial experience.
  • 2 to 5 years of leadership experience.
  • Must reside in the local area.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.