Inside Sales Representative

4 weeks ago

Traverse City, United States Zeeland Standard Full time
Based in northwest Michigan, Northern Building Supply operates two full-service lumber yards and is the region's premier supplier of premium building materials to both contractors and homeowners. In addition to top quality lumber, NBS also distributes a wide range of high-end specialty products including windows, doors, cabinets, decking, and interior and exterior trim.

As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

Position Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

Essential Job Duties

  • Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
  • Initiate telephone calls to customers to generate sales.
  • Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
  • Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
  • Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
  • Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
  • Handles special orders and advanced pricing; assist with pricing and special price lists.
  • Develop and grow professional relationships with customers.
  • Resolve jobsite issues and customer problems.
  • Comply with Company's attendance policy by maintaining regular and predictable attendance.
  • Perform other duties as assigned by location management.


Knowledge, Skills & Abilities

  • Minimum education required - High School Diploma or GED.
  • Minimum experience required - 1 year in building material industry with basic knowledge of product and application. 1+ years Inside Sales experience preferred.
  • Special skills required - Ability to operate computer, calculator & cash register. Knowledge of building supplies, applications, related equipment, and/or construction industry. Good interpersonal and customer relations skills and excellent oral and written communication skills. Should be familiar with inventory and inventory control.
  • Must be able to walk throughout yards, plants, and offices.
  • Physical demands include standing and walking for extended periods of time, bending or stooping, and occasionally lifting up to 50 pounds.


Northern Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

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