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Corporate Credit Card Analyst

3 months ago

Wilmington, United States UniFirst Full time
This position is responsible for the coordinated management & analysis of the primary components of the corporate credit card programs for the U.S. & Canada, purchasing & travel cards. The ideal candidate will work with the credit card provider, cardholders, management and internal audit to ensure receipts and reports are received timely, are compliant with IRS requirements and company policy. Candidate will review wide breadths of data, identify, interpret, and present opportunities for improvement, proposing and driving changes in process that will maximize operational efficiencies, mitigate risk, enforce compliance & protect company assets.

This role is hybrid out of our corporate office in Wilmington, MA.

Responsibilities:
  • Complete required audits in support of Sarbanes Oxley controls
  • Monitor and audit expenses flowing through the Concur processor queue (out of pocket, flagged as fraud, and personal expenses)
  • Monitor the use/abuse of the cards, escalate and initiate corrective action.
  • Ensure consistent compliance with controls and company policy
  • Audit & monitor corporate card use ensuring all charges are eligible transactions that comply with travel & procurement directives and card policy
  • Collect and interpret data from multiple sources, identify trends and/or anomalies, investigate, present and or escalate conclusions for review, improvement or action based on findings.
  • Propose solutions to improve process & ensure data integrity based on audit/analysis results.
  • Review & validate corporate card applications for completeness and accuracy before forwarding to the provider for card issuance.
  • Manage receipt & distribution of new cards to staff members.
  • Provide cardholder's policy, operating instructions and set expectations regarding use of the Corporate Card.
  • Complete monthly transaction reconciliation between card provider and Concur.
  • Receive & voucher provider statements, follow up to ensure payment is made timely and in line with the signed framework agreement.
  • Provide exemplary support & assistance to card holders
  • Manage & meet service ticket expectations:
    • Introduce and monitor applications (set up new card holders, increase spend ceiling, number of transactions, unlocking cards, disputed transactions, resetting passwords etc.).
    • Manage technical issues: Manage & report incidents occurring during card use
    • Manage and assist end users with Concur related inquiries, troubleshoot, guide and resolve within defined SLAs
  • Update corporate card information related to location transfers & terminations.
  • Report any fraudulent use of the corporate cards to the cardholder's manager, Travel & Expense Supervisor (and/or) Manager, and the Internal Auditing department.
  • Follow up on transaction-related disputes.
  • Assess the provider's service quality.
  • Prepare monthly reports on P-Card transactions. Perform regular & ad-hoc reporting as may be required or requested.
  • Work closely with Staff, Managers, Accounting, Corporate IT Services and others as needed.

Qualifications

Requirements:
  • Bachelor's Degree in related field preferred
  • A minimum of five (5) years progressive experience in Finance, Administration, Accounting is required.
  • A minimum of two (2) years previous analytical experience
  • A minimum of two (2) years previous experience administering a medium to large corporate credit card program is required.
  • Sarbanes Oxley knowledge and or experience helpful
  • Previous experience in a customer service or customer facing role
  • Previous experience with a ticketing system
  • Previous experience with the utilization and support of Concur or other (on-line T&E solution).
  • Ability to persuade, influence and explore positions and alternatives to reach outcomes that gain acceptance of all parties.
  • Ability to work in a multicultural environment. Ability to work as a team.
  • Demonstrate professional knowledge and skills, anticipate and manage risks, apply the fundamentals to ensure reduced risk to business deliverables.
  • Strong organization skills, and the ability to manage and push through high volumes of activity.
  • Ability to understand, interpret and apply the rules & procedures.
  • Ability to communicate effectively (written and oral)
  • Proficient in the use of standard MS Office software (Word, Excel, PowerPoint) is required.
  • Neat and Professional appearance

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.