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Float Front Office Associate

4 months ago

Dedham, United States RAYUS Radiology Full time

RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Float Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals -- answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams.  In this role you will travel to multiple RAYUS locations in the market, and be eligible for a shift differential.
You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners.  You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with.
This is a full-time position working Monday-Friday.
Essential Duties:
(65%) Registration

Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
Answers phones and handles calls in an efficient and friendly manner
Fields calls appropriately for center associates
Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
Follows-up on any unread exams
Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
Orders office supplies as needed
Maintains supply of patient information sheets
Pushes imaging via electronic interfaces
Completes confirmation calls and provides preparation instructions to patients
Faxes reports, billing information, and medical release forms as requested

(25%) Scheduling & Insurance

Schedules patients and enters orders
Maintains an up-to-date and accurate database on all current and potential referring physicians
Accurately maintains patient records within radiology information system (RIS)
Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
Maintains accurate pending-scheduling list
Checks all exams for pre-certification with patient's insurance company
Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(10%) Performs other duties as assigned