Medical Office Assistant

2 weeks ago

Knoxville, United States National Staffing Solutions Full time
*Medical Office Assistant- VBA*

At National Staffing Solutions, we believe this process should be exciting and as smooth a transition as possible. We have an invested interest in helping you to help others with the confidence and support you deserve.

If you're as passionate about helping veterans as we are and want the opportunity to make a difference in the lives of both veterans and their families, then take a look at what we have currently available:

*This position is part of the VBA MDE (Veterans Benefits Administration Medical Disabilities Examinations) program.*

*Your Daily Responsibilities:*

* Receives and screens telephone calls and visitors to the office. Determines the need(s) of the caller/visitor and addresses them accordingly, providing information per organization policy. Refers inquires of a technical nature to an appropriate staff member. Takes and forwards messages.
* Schedules appointments for patients including coordinating appointments with other medical offices and for tests, including pre-admissions testing. Confirms appointments. May give instructions to patient, explain an upcoming exam, and/or answer questions. Maintains calendar(s) for a physician, staff, and/or department/clinic including patient appointments, meetings, etc. Collects needed information (including patient charts prior to appointment/meeting and may brief attendees.
* Completes preliminary registration for new patients and updates information on existing patient) in the organization’s scheduling system. Obtains necessary demographic information, signatures, copies, etc. Verifies all information.
* Corrects errors or returns forms to medical staff for completion/correction. Responds to questions regarding bills from patients, referring physicians or office staff.
* General correspondence and memoranda. Types letters, correspondence, memoranda. May compose and send correspondence under own signature as appropriate.
* Establishes and maintains a variety of files, records, logs, charts, etc. including organizational files. Retrieves files, records, charts, and/or the information therein as necessary including personnel information/time sheets, Performs basic data collection and tabulation creating summaries and reports.
* Maintains and orders supplies for personnel/department as needed or requested. Audits bills and ensures prompt payment.
* Receives, opens, and date stamps incoming mail. Reviews, sorts, and directs mail to the appropriate person in accordance with departmental policy.
* Orients new employees, including residents, to Hospital procedures, schedules and requirements.

*Additional Functions include:*

* Excellent critical thinking, problem solving, verbal and written communication skills, in addition to patience and a high-level of customer service to all attendees and fellow staff
* Always acts professionally with minimal supervision
* Possesses strong organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others
* Organizes workload, sets priorities, completes assignments in a timely manner and utilizes resources appropriately while complying with organizational standards
* Dedicated to building rapport with team members, patients, and the management team by demonstrating a strong customer service orientation and a continuous positive image
* Accountability to be punctual and abide by work schedule
* Maintains compliance with Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes
* Performs any other duties as directed by Leadership

*Minimum Qualifications:*

* High School Diploma or GED required
* Requires up to l year of technical or other specialized training including advanced training in secretarial/medical office support (e.g.: typing/keyboarding/word processing, medical terminology, medical insurance/billing, etc.) and office administrative procedures including customer service etc.
* Must possess organizational and problem-solving skills, exceptional communication and customer service and a strong attention to detail.
* Must be able to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations.
* Basic computer skills.
* This job may require sitting for long periods, bending, twisting and occasionally lifting more than 10 pounds.

Are you passionate about making a difference in the lives of veterans and their families?

Submit your resume to us today for consideration. Click the apply button below and one of our committed recruiters will be in touch within 24 hours.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#INDA1

Job Type: Full-time

Pay: $17.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* Monday to Friday

Work Location: In person

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