Customer Support Representative Bilingual English German

1 month ago

Denver, United States OpenTable Full time

$19.00/hr + Benefits + Free RTD EcoPass + 4 weeks PTO

OpenTable is creating a new Customer Support team - come join us and be part of the excitement  The most important thing you can bring to this role is a passion for helping people.  Your goal is NOT to get the customer off the phone as fast as possible (unless that’s what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable.  You will be supporting both restaurants and diners so there is no script that can accomplish this - our customer base is diverse so you’ll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both our restaurants and diners.

The right people for this role

  • Have an interest (or background) in the restaurant or hospitality industry
    • It’s certainly not mandatory, but we do appreciate any relevant experience
  • Start each day with energy and enthusiasm (even if it takes a few cups of coffee to get there)
  • Enjoy being customer advocates
    • You know what’s right for our customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions
  • Love to solve problems
    • You’re the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up
  • Would never lie to our customers just to make them happy
    • You value your integrity, and respect the trust our customers place in OpenTable’s products and brand.
  • Enjoy the flexibility and challenges that come with a script free environment
    • Using your experience and personality to provide excellent service is a source of pride and accomplishment for you.
  • Are self-motivated
    • Downtime means you get to learn something new, or find a better way to do something, rather than just sitting around
  • Thrive on the opportunity to continually grow and improve
    • You are not only receptive to feedback, but you actively seek it, and look for ways to implement it

ROLE DESCRIPTION:

Reporting to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to restaurants and diners, answering complex questions on function and usage of products via telephone, email and/or Internet. S/he will be the primary contact for our customers in North America and the secondary contact for OpenTable customers worldwide with the goal of providing outstanding service. (How cool that you might get to talk to someone in Australia, mate)

REQUIREMENTS: Schedules will either consist of five 8 hour or four 10 hour shifts. Shifts will begin no earlier than 6:00 AM and end no later than 12:00 AM, 7 days a week. During peak times/seasons, we may request that you work some overtime, but we’ll always plan ahead to accommodate schedules as best we can. If a regularly scheduled working day falls on a holiday, you may also be required to work, at an increased hourly rate. Refer to holiday schedule for Customer Support Center. MUST BE ABLE TO SPEAK, READ AND WRITE IN BOTH ENGLISH AND GERMAN.

RESPONSIBILITIES:

  • Answer customer and employee calls, emails, community posts (and any future form of contact we may come up) with using your brain, not a script.
  • Provide outstanding service
  • Know your limitations and when you should escalate
  • Own the resolution to the problem; don’t leave the customer hanging
  • Accurately and efficiently log all contacts in our CRM (Salesforce)

EXPERIENCE:

  • Excellent interpersonal skills, with a bias towards customer service
  • Strong communication skills: active listening, writing/typing, informal communication
  • FLUENT IN BOTH ENGLISH AND GERMAN 
  • Restaurant/ Hospitality experience (or even just being a “foodie”) is a plus
  • 1+ years’ experience providing customer support, by phone, email or chat, preferably in a software support environment
  • Working knowledge of current Microsoft Windows operating systems
  • Knowledge of iOS and Apple Hardware
  • Working knowledge of networking protocols (TCP/IP), networking infrastructure, switching and routing is a plus, but not required
  • Experience with the use of support desk tools like Salesforce, Communities, live chat

IPB1

  • Customer Support Representative Bilingual English German

    4 weeks ago

    Denver, Colorado, United States OpenTable Full time

    About the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Support Specialist to join our team at OpenTable. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, answering complex questions, and resolving issues in a timely and professional manner.Key...

  • Customer Support Representative Bilingual English German

    1 month ago

    Denver, United States OpenTable Full time

    $19.00/hr + Benefits + Free RTD EcoPass + 4 weeks PTO! OpenTable is creating a new Customer Support team - come join us and be part of the excitement! The most important thing you can bring to this role is a passion for helping people. Your goal is NOT to get the customer off the phone as fast as possible (unless thats what the customer wants). We expect you...

  • Bilingual Customer Service Representative

    1 week ago

    Denver, Colorado, United States OrthoFi Full time

    Job Title: Bilingual Customer Service RepresentativeOrthoFi is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our patients and their families, ensuring that their needs are met and...

  • Technical Support Specialist

    3 weeks ago

    Denver, Colorado, United States Fareharbor Holdings, Inc. Full time

    About FareHarborFareHarbor Holdings, Inc. is a leading provider of powerful tools for tour and activity operators. Founded in Hawaii in 2013 and acquired by a major company in 2018, we have the fastest growing team in the business, shaping the future of travel together.About the RoleThe FareHarbor Customer Support Team is seeking adventure-loving,...

  • Customer Support Representative Bilingual English Spanish

    1 month ago

    Denver, United States OpenTable Full time

    $19.00/hr + Benefits + Free RTD EcoPass + 4 weeks PTO! OpenTable is creating a new Customer Support team - come join us and be part of the excitement! The most important thing you can bring to this role is a passion for helping people. Your goal is NOT to get the customer off the phone as fast as possible (unless thats what the customer wants). We expect you...

  • Bilingual Customer Service Representative

    3 weeks ago

    Denver, United States LoanMax Title Loans Full time

    LoanMax- Bilingual Customer Service Representative Are you looking for a stable, full-time position with career potential at an up-and-coming company? If so, you've come to the right place We are currently hiring for our location at 301 Sheridan Blvd, Lakewood, CO 80226 Incentives: Full-Time Position: Monday - Friday 10am-6pm, Saturday 9am-2pm, closed on...

  • Bilingual Customer Service Representative

    5 days ago

    Denver, Colorado, United States LoanMax Title Loans Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at LoanMax Title Loans. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing loans, handling cash, making collection calls, and performing additional...

  • Bilingual Insurance Customer Service Representative

    4 weeks ago

    Denver, Colorado, United States Marinelly Toro-Mejia - State Farm Agency Full time

    Job OpportunityMarinelly Toro-Mejia, State Farm Agency, is seeking a highly skilled and bilingual (Spanish/English) Licensed Insurance Customer Service Representative to join our team.The ideal candidate will possess excellent communication skills, a strong passion for helping others, and the ability to work effectively in a fast-paced environment.Key...

  • Bilingual Customer Service Representative

    4 months ago

    Denver, United States OrthoFi Full time

    **Bilingual Customer Service Representative** ** Denver, CO 3 days ago Be among the first 25 applicants** ** Welcome back** Sign in to save **Bilingual Customer Service Representative** at **OrthoFi**. This range is provided by OrthoFi. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. **Base pay range**...

  • Bilingual Customer Service Representative

    1 week ago

    Denver, Colorado, United States Transdev Full time

    About TransdevTransdev is a leading mobility company that operates transportation systems, maintains vehicle fleets, and delivers mobility solutions to cities, counties, airports, companies, and universities across the U.S. With a team of 32,000 employees across 400 locations, Transdev maintains over 17,000 vehicles and is part of a global company with...

  • Bilingual Customer Service Representative

    7 days ago

    Denver, United States LoanMax Title Loans Full time

    Job DescriptionLoanMax- Bilingual Customer Service Representative Are you looking for a stable, full-time position with career potential at an up-and-coming company? If so, you've come to the right place! **We are currently hiring for our location at 301 Sheridan Blvd, Lakewood, CO 80226** Incentives: Full-Time Position: Monday - Friday 10am-6pm,...

  • Bilingual Call Center Representative

    3 weeks ago

    Denver, Colorado, United States Denver Dumb Friends League Full time

    About the RoleWe are seeking a highly skilled and compassionate Bilingual Call Center Representative to join our team at the Denver Dumb Friends League. As a key member of our customer service team, you will be responsible for providing exceptional support to our patrons over the phone, ensuring that their needs are met and their concerns are addressed.Key...

  • Bilingual Customer Service Representative

    3 weeks ago

    Denver, Colorado, United States Transdev Full time

    About TransdevTransdev is a leading mobility company that operates transportation systems, maintains vehicle fleets, and delivers mobility solutions across the U.S. and globally. With a team of 32,000 employees and 400 locations, Transdev is a trusted partner for cities, counties, airports, companies, and universities.Job SummaryWe are seeking a Bilingual...

  • Bilingual Customer Service Representative

    2 weeks ago

    Denver, Colorado, United States EF Education First Full time

    Traveler Support SpecialistEF Go Ahead Tours is seeking a highly skilled Bilingual Customer Service Specialist to join our team in Denver, CO. As a key member of our support team, you will provide exceptional customer service to travelers from around the world.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Bilingual Customer Service Representative

    3 weeks ago

    Denver, Colorado, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.Job SummaryWe are seeking a highly skilled and bilingual customer service...

  • Bilingual Customer Service Representative

    2 weeks ago

    Denver, Colorado, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and meeting sales targets.Key ResponsibilitiesProvide excellent customer service and meet sales targetsAssist customers...

  • Bilingual Customer Service Representative

    3 weeks ago

    Denver, Colorado, United States OrthoFi Full time

    About OrthoFiOrthoFi is a leading provider of innovative, tech-enabled solutions for the orthodontic industry. Our cutting-edge Customer Relationship Management and Revenue Cycle Management system helps practices grow by over 10% year over year and manages patient and insurance billing and collections with exceptional collection results that exceed industry...

  • Bilingual Call Center Representative

    3 weeks ago

    Denver, Colorado, United States Denver Dumb Friends League Full time

    About the RoleWe are seeking a highly skilled and compassionate bilingual call center representative to join our team at the Denver Dumb Friends League. As a key member of our customer service team, you will be responsible for providing exceptional support to our patrons over the phone, ensuring that their needs are met and their concerns are addressed.Key...

  • Bilingual Licensed Insurance Customer Service

    4 months ago

    Denver, United States Marinelly Toro-Mejia - State Farm Agency Full time

    Job DescriptionJob DescriptionMarinelly Toro-Mejia, State Farm Agency, located in Denver, CO has an immediate opening for a Bilingual (Spanish/English) Licensed Insurance Customer Service Representative. Property & Casualty insurance license preferred or must be able to obtain prior to start date. The main role is to ensure excellent service standards,...

  • Bilingual Call Center Representative

    3 weeks ago

    Denver, Colorado, United States Denver Dumb Friends League Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at the Denver Dumb Friends League. As a key member of our customer service team, you will be responsible for providing exceptional service to our patrons over the phone, ensuring that their...