Director of Administrative Operations

Administrative Operations for the Krieger School of Arts & Sciences (KSAS) is responsible for providing leadership, mentorship, and guidance to the school’s administrators in order to maintain consistency in processes and delivery of services. Ensures business continuity and adherence to procedures, and proactively identifies opportunities to streamline and maximize service levels to faculty, staff, and students.Ensures operational excellence by working collaboratively with functional areas and academic departments of the school to ensure cross functional collaboration and alignment resulting in increased operational efficiencies. Partners with area leaders to develop, coordinate, standardize and emplace services and support for departments, programs, and centers, while ensuring alignment with the overall goals of the school and University. We are seeking a Director of Administrative Operations who will provide strategic support for the school’s short-term and long-term projects. Serves in a leadership capacity on projects as assigned, by overseeing and/or managing projects from concept to implementation. Responsible for project planning, oversight, implementation, monitoring, and assessment. Independently manages time-sensitive and high-priority administration and operational initiatives for the school and serves as a supervisor, coach, and mentor to the staff who are a direct and in-direct report. Promotes actions that maintain an environment that integrates diversity, differences, and fairness.Specific Duties & ResponsibilitiesBusiness Administration (65%) Serve as a close advisor to the Sr. Associate Dean of Finance and Administration. Oversee a team of staff that will provide day-to-day financial, operational, and administrative support for identified areas within the school. Partner with functional areas within the school to develop, coordinate, standardize and emplace services and support for departments, centers, and programs to include the development and implementation of processes, procedures, workflows, and metrics to support the business and academic needs of each department, program, and center. Routinely monitor and evaluate the efficiency and effectiveness of service delivery and the quality of service. Responsible for developing, coordinating, and steering the training and development for new and existing departmental administrators that builds a culture of success. Ensures compliance with KSAS and JHU policies, procedures, and practice. Provide consultation and guidance to departmental administrators, as needed, in the day-to-day operations, strategic planning, and process improvement of a department, center, and /or program. Advocate for department, center, and program needs with school leadership. Works directly with the departmental leadership to develop a plan to cover business gaps as they occur. Meet regularly with departmental, center, and/or program leadership, to include Chairs, Directors, and faculty, to gather feedback on current service levels, policy and procedure concerns, and staff performance and training needs. Responsible for making recommendations to school leadership and partnering with functional areas on implementing changes as needed. Serve as a point of contact for operational inquiries across the School.Project Management (30%)Conduct in-depth research and provide senior leadership with information and recommendations, as assigned.Identify and facilitate cross-functional workgroups to develop, deliver, operationalize, document and support projects and solutions. Lead and/or manage business improvement processes, and strategic initiatives. Work with other members of the dean’s office and administrative teams to integrate identified initiatives into organizational effectiveness efforts of the School.Represent the objectives, goals, vision, and strategy of the school in management meetings including those with senior leaders.Additional Duties (5%)Lead bi-monthly administrators’ meetings. Solicit agenda items, and coordinate presentations from functional teams.Perform other duties as assigned.Special Knowledge, Skills & Abilities Unquestionable integrity, strong work ethic and resiliency required. Excellent verbal and written communication skills with the ability to draft clear, concise professional reports and correspondence. Business process management and improvement experience is required. Experience in higher education or non-profit environment is preferred. Demonstrated experience effectively utilizing planning, organizational, supervisory, and management skills; Demonstrated ability to make independent judgments and to act on decisions on a daily basis required. Demonstrated ability to work for extended periods of time independently while juggling multiple priorities and projects in a high demand environment with time constraints. Demonstrated ability to manage people and operations in a highly complex environment. Evidence of ability to form and build effective relationships with cross-functional teams composed of various levels of leadership, faculty, and staff in a collaborative environment. Demonstrated ability to lead projects and teams that will improve the quality of administrative functions of the school. Demonstrated ability to make sense of complex information and apply a systematic, disciplined approach to solve complex problems, lead consultative engagements, and to adapt to changing situations. Demonstrated ability to maintain confidentiality and provide excellent customer service. Expertise in setting and managing expectations. Ability to effectively influence and negotiate. Demonstrated ability to apply business process improvement tools and methodology, i.e., Lean 6 Sigma, to analyze business processes and propose process improvement.Minimum QualificationsMaster’s Degree in Business Administration, Finance, Higher Education Administration, or related fields.A minimum of ten years of progressive management experience in higher education or administrative roles.Additional experience may substitute some education based on JHU’s equivalency formula and additional education may substitute some experience based on JHU’s equivalency formula.Preferred QualificationsStrong knowledge of SAP is preferred.Classified Title: Project Director 
Working Title: Director of Administrative Operations   
Role/Level/Range: L/04/LF  
Starting Salary Range: Min: $95,370- Max: $166,849.92; commensurate with experience 
Employee group: Full Time 
Schedule: M-F, 8:30 a.m. to 5 p.m. 
Exempt Status: Exempt 
Location: Homewood Campus 
Department name: Dean Office of
Personnel area: School of Arts & Sciences Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.EEO is the Law
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