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administrator i

2 months ago

Baltimore, Maryland, United States State of Maryland - MLGCA Administration and Operations Full time

Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state's casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran's posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.�\r

GRADE

16\r
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LOCATION OF POSITION

Maryland Lottery and Gaming Control Agency\r
1800 Washington Boulevard\r
Baltimore, MD 21230\r

Main Purpose of Job

The main purpose of this position is to maximize administrative support for the Sales Division, onboarding retailers, inventory allocation/management, work order creation/management, processing (including management of process) of "bonus" monies earned by retailers and customer service relating to the Sales Division. Reporting to the Director of Sales Force Automation, this position assists with the development of all retailer profiles; participates in promotional and merchandising activities, as required; assists with inventory management for new stores as well as COO locations; assists with customer service inquiries, as needed. This position relates to the mission of the agency by ensuring the retailer network is maintained at an optimum level; integrity is maintained at all times.\r

POSITION DUTIES

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- Work with sales division (Independent and Corporate) on licensing with regards to onboarding�(work order process) for new chains/locations, Change of Ownerships (COO), XCAP\r
recertification, and other licensing functions\r
- Assist with inventory control/management for retail locations on a needed basis by setting up�allocations utilizing the SCI TRAK program for retailer locations.\r
- Manage and process "Bonus" checks for retailers.\r
- Support Sales and other divisions by investigating customer and retailer issues. Conduct phone�interviews with persons involved to gather data. Review various reports, video to determine�conclusion of issue.\r
- Develop and maintain a record of requests for services including removals, relocation of�equipment or requests for new equipment from retailers.\r
- Analyze alternatives, look at retail trends and determine required resources and project program�needs.\r
- Review OOS (Out of Stock) reports, develop best practices to achieve maximum efficiency�maintaining a low OOS on Self-Serve machines at retail locations.\r
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MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. \r
Experience: Four years of administrative staff or professional work. \r
Notes: \r
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience. \r
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience. \r
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience. \r
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.\r

DESIRED OR PREFERRED QUALIFICATIONS

-�Experience with Excel and Google sheets\r
- Experience with 1099 tracking changes and auditing.\r
- Experience with Sales Support in investigating customer and\r
retail issues. \r
- Experience developing and maintaining record of request for\r
services including removal, relocation of equipment or request for new\r
equipment.� \r
- Experience in inventory control/management for retail\r
locations on a needed basis.\r

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.\r

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.\r

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.\r

BENEFITS

STATE OF MARYLAND BENEFITS\r

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.��\r
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Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.� We will not consider information submitted after this date.�\r
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Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.��\r
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The online application process is strongly advised.��\r
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If the online process is not available to you, you may complete and submit a paper application or direct any questions to:�\r
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Maryland Lottery and Gaming Control Agency\r
1800 Washington Blvd., Ste. 330�\r
Baltimore, MD 21230��\r
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TTY Users: call via Maryland Relay�\r
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As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply.�\r
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We Thank our Veterans for their service to our country.\r