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Technology and Operations Support Writer

1 month ago

Seattle, United States INSPYR Solutions Full time

Title: Technology and Operations Support Writer (Digital Customer Product/Content)
Location Options: Seattle WA, NY, Atlanta (hybrid)
Duration: 4+ months (Potential for FTE conversion)
Compensation: $45-50/hr.
Work Requirements: US Citizen, GC Holders, or Authorized to Work in the U.S.

Seeking a Support Content Writer to research and write content for streaming products and support help content. Comfortable with technology, apps, and fixing problems. You also enjoy the challenge of writing simple, conversational content that helps people accomplish tasks. Your attention to detail is impeccable. Work with a focused and fast-paced team to research and write content that answers common customer questions and solves customer problems.
Write content to support new devices, software updates, promotions, partnerships, shows/movies, and more.
Partner with the CX Strategy & Operations team to understand common support issues and address them in our content.
Leverage data sources to provide data-driven analysis and content recommendations, with a commitment to continuously improve the customer experience.
Iterate, test, and optimize content to help uncover the most successful approaches.

Requirements Experience writing content for a consumer product.
Support content background.
Software-related content.
Support streaming content experience.
Self-service content experience (ex: chatbot support assistance)
Need to be a self-starter.
Able to translate complicated tasks into clear and easy-to-understand steps.
A self-starter and creative problem solver, with the ability to write content quickly.
Passionate about building and cultivating a best-in-class customer experience.
Excellent interpersonal and communication skills (written and oral).
Possess a customer-centric point of view.
Product support experience is a plus (for example: Apple, Uber, or enterprise customer support).
Highly organized and detail-oriented; able to balance multiple projects in a fast-paced, deadline-driven environment.
Able to work autonomously with direction and mentorship.
Positive attitude.

Preferred Skills Content support experience (ex: Hulu, Xbox for other streaming platform-based service applications)
External digital product experience.
Streaming service experience.
Experience supporting a worldwide product
Product support experience
Writing chatbot experience
UX writer

Technology requirements: Microsoft suite

Degree or certifications required: Bachelor's degree in Communications, English, Journalism, or related field

Years experience: 4-6 years of experience writing support content for a consumer product (ideally, software)

>>> Qualified candidates please apply to this posting; you may also send your updated resume to Krista Joy at kjoy@inspyrsolutions.com for further review.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our client’s business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.