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Technical Writer

3 months ago


Seattle, Washington, United States Loginsoft Full time

NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

Technical Writer

Location : Seattle, WA/ NYC, NY or Atlanta, GA

Duration: 4+ Months

Job Responsibilities / Typical Day in the Role

Client is looking for a Support Content Writer to research and write content for our client streaming products (primarily the Max Help Center at ).

You're something of a computer geek: comfortable with technology, apps, and fixing problems.

You also enjoy the challenge of writing simple, conversational content that helps people accomplish tasks.

Your attention to detail is impeccable.

  • Work with a focused and fast-paced team to research and write content that answers common customer questions and solves customer problems.
  • Ï Write content to support new devices, software updates, promotions, partnerships, shows/movies, and more.
  • Ï Partner with the CX Strategy & Operations team to understand common support issues and address them in our content.
  • Ï Leverage data sources to provide data-driven analysis and content recommendations, with a commitment to continuously improve the customer experience. Iterate, test, and optimize content to help uncover the most successful approaches.

Must Have Skills / Requirements

  • Support content experience
  • Self service content experience
  • Need to be a self starter
  • Ï Able to translate complicated tasks into clear and easy-to-understand steps
  • Ï A self-starter and creative problem solver, with the ability to write content quickly
  • Ï Passionate about building and cultivating a best-in-class customer experience
  • Ï Excellent interpersonal and communication skills (written and oral)
  • Ï Possess a customer-centric point of view
  • Ï Product support experience is a plus
  • Ï Highly organized and detail oriented; able to balance multiple projects in a fast-paced, deadline-driven environment
  • Ï Able to work autonomously with direction and mentorship
  • Ï Relentlessly positive, with a 'can't be stopped' attitude

Nice to Have Skills / Preferred Requirements

  • If they come from Hulu, xbox from support content experience
  • External product experience
  • Streaming service experience
  • If they have experience on a world wide product
  • Product support experience
  • Writing chat bot experience
  • UX writer