Setup Attendant-Banquets

1 month ago

Cleveland, United States Hotel Cleveland Full time

Job Summary:

The Banquet Set-up Attendant is responsible for set-up and clean-up of banquet functions as well as monitoring assigned sections during the events to ensure all patrons are served. This position has varying shifts including nights and weekends.

Responsibilities:

QUALIFICATIONS:

  • Three to six months related experience; or equivalent combination of training and experience.
  • Requires the ability to read write and speak the English language.
  • Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
  • Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
  • Knowledge of and ability to appropriately interpret and follow policies and procedures.
  • Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether verbal or written.
  • Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

RESPONSIBILITIES:

  • Provides guests with the finest quality of service at all times and in a warm and enthusiastic manner.
  • Vacuums sweeps mops polishes wipes areas clean before during and after events.
  • Ensures that the banquet area is maintained in a clean organized and safe condition.
  • Ensures that at the close of a function and at the end of the workday all banquet rooms are cleared and securely locked.
  • Ensures all equipment is stored in the designated area.
  • Is always present in room and greets guests upon arrival.
  • Maintains banquet and hotel standards of food beverage and quality guest service.
  • Is available to present menus answer questions and take food and beverage orders.
  • Cooks or otherwise prepares food according to recipe.
  • Assists in food production according to menu and number of persons to be served.
  • Monitors tables in assigned section ensuring all patrons are served.
  • Clears and cleans tables; resets counters and tables.
  • Maintains kitchen and wait station by keeping area tidy and clean and stocks assigned areas at the end of each shift.
  • Ensures tips are reported properly for tax processing.
  • Other duties as assigned.
Property Details:

Hotel Cleveland stands as a bold testament to the citys spirit, a fusion of Clevelands historical depth and present-day charisma. More than just a place to stay, we are a living narrative, celebrating the citys steel-clad resolve and the warmth of its community. As a hub for its evolving story, we invite all to experience all that Hotel Cleveland offers with spirited accommodations and the noteworthy service synonymous with the Autograph Collection. During your stay, savor a menu of shareable dishes and show-stopping cocktails at Maker, and brunch favorites at Mowrey's Tavern. Steps from Public Square, our lobby bar is a great place to unwind before a night out. Business travelers and those looking to host special occasions will appreciate our 59,888 sq. ft. of event space featuring integrated technologies, flexible floor plans, and more. Easily get to Jack Casino, Public Square, and more destinations. Embrace the Cleveland spirit and find a stay like nothing else at Hotel Cleveland, Autograph Collection.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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