Associate HCM Specialist
1 week ago
At Heartland Payment Systems, we're dedicated to providing innovative technology solutions that enable our customers to thrive. As an Associate HCM Specialist, you'll play a critical role in implementing specialty services and integrations for our clients, ensuring a seamless onboarding experience.
Key Responsibilities- Implementation and Integration: Complete the implementation of new products and integrations for our clients, ensuring timely and accurate setup.
- Client Training and Support: Conduct comprehensive training sessions and demos for clients, providing them with the knowledge and skills needed to get the most out of our solutions.
- Collaboration and Communication: Partner closely with various teams, including Client Services, Implementation, Sales, and external vendors, to ensure a smooth onboarding process and address any complex client escalations.
- Process Management: Adhere to service level agreements for setup timeframes, utilizing a formal ticketing system to track progress and provide updates to clients.
- Professional Development: Attend ongoing training sessions as assigned by department management, staying up-to-date on Heartland system enhancements and product releases.
- Technical Expertise: Possess a strong knowledge of specialty products and integrations, with the ability to triage and implement multiple products.
- Heartland Payroll System: Have a basic understanding of the Heartland payroll system and its functionalities.
- Data Security: Adhere to Global Payments data security policies, ensuring the confidentiality, integrity, and availability of sensitive information.
- Soft Skills: Demonstrate excellent time management, troubleshooting, and problem-solving skills, with a customer-centric approach and strong communication skills.
- Education and Experience: Hold a Bachelor's Degree or equivalent work experience (1-2 years in payroll, implementation, or product-related fields).
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Associate HCM Specialist
1 week ago
Cleveland, Ohio, United States Heartland Payment Systems Full timeAbout the RoleAt Heartland Payment Systems, we're dedicated to providing innovative technology solutions that enable our customers to thrive. As an Associate HCM Specialist, you'll play a critical role in implementing specialty services and integrations for our clients, ensuring a seamless onboarding experience.Key ResponsibilitiesImplement new products and...
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