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Service Advisor
2 months ago
No weekend hours
Job Summary:
Monaco Ford is seeking a highly motivated and customer service-oriented individual to join our team as a Service Advisor. This is a full-time role in the automotive industry, located in Glastonbury, Connecticut. The Service Advisor will be responsible for providing exceptional customer service and promoting customer satisfaction throughout the vehicle service process.
Compensation & Benefits:
We offer a competitive salary for this position, as well as a comprehensive benefits package which includes medical, dental and vision insurance, 401k retirement plan, and paid time off.
Responsibilities:
- Greet customers and assist with their vehicle service needs in a courteous and professional manner.
- Conduct initial vehicle inspection to identify necessary repairs and provide accurate estimates for customers.
- Communicate with customers throughout the service process, providing updates and addressing any questions or concerns.
- Collaborate with technicians to ensure efficient and timely completion of repairs and services.
- Maintain accurate and organized records of all customer interactions, service appointments, and vehicle service history.
- Continuously strive to exceed customer expectations and promote customer satisfaction.
- Stay updated on product and service knowledge to effectively assist customers.
- Keep the service department clean and organized.
Requirements:
- High school diploma or equivalent.
- Previous customer service experience in the automotive industry a plus but not required.
- Strong communication and interpersonal skills.
- Detail-oriented with the ability to multi-task in a fast-paced environment.
- Proficient in computer and technology systems.
- Valid driver's license with a clean driving record.
EEOC statement:
Monaco Ford is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace for all employees.
If you possess a passion for the automotive industry and want to advance your career with a reputable company, apply now for our Service Advisor position at Monaco Ford in Glastonbury, Connecticut Join our team and be a part of a company that values its employees and provides opportunities for growth and advancement.
