Senior Customer Support Representative

1 week ago

Milpitas, United States Advanced Energy Full time

Senior Customer Support Representative ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado. POSITION SUMMARY: The Customer Support Representative is a critical member of the Account Support Management Team. Working with the Regional Sales Manager (RSM) and the Sales Team this position is responsible for coordinating the Inside Sales activities to ensure the highest level of customer service is provided to the assigned account(s). Provide the RSM with a regular update of the account’s performance compared to plan. This position is posted and accepts applicants in the Bay Area, California as well as Denver & Fort Collins, CO. RESPONSIBILITIES: Providing a high standard of customer service with each account partner Managing product availability - responsibility for continuous inventory support to customers Providing information to the weekly reviews with account team on product availability for direct or hub customers Managing customer costs, including assessment of airfreight or premium charges, as needed Maintaining an excellent working relationship with appropriate factory contacts at all levels Acting as a point of escalation for the account team when schedules are compromised, or information is needed Resolving all conflicting information received from account team in a timely manner Understanding the terms and conditions of the AE/Global Account Maintaining the highest level of customer data integrity in the Company’s databases and providing accurate and timely customer account information as required Sales forecasting – supporting accuracy of the assigned accounts Using customer relationships, historical knowledge as well as current business trends to understand customer forecast and translate their demand into a realistic requirement Updating any forecast changes with the demand team as they occur Accurate customer pricing – working with the Account Manager / Marketing to ensure accurate pricing is loaded correctly in the system in a timely manner Assisting Sales to keep SFDC data current Support Customer Reporting Requirements Provide accurate data to create/change Customer Master Data Assisting the New Product teams by ensuring development POs are received, processed and billed in a timely manner Supporting the Company’s business goals for global account revenue, inventory turns and cash collection Supporting end of life (EOL) activities to minimize obsolete inventory Developing a strong working relationship with the customer team Initiating customer meetings to discuss forecast vs. order coverage, hub pulls or increases/decreases in demand Working closely with the internal and external Sales Team on all aspects of sustaining business to ensure customer satisfaction and meeting sales goals Maintaining timely and open communication with the customer and colleagues WORK ENVIRONMENT: Location: Bay Area, CA, Denver or Fort Collins, CO Environment: Remote work environment, home office EXPERIENCE: 4 or more years of related experience providing customer service in the Semiconductor and Industrial market spaces. Knowledge of distribution channels and contracted sales representative relationships Ability to conduct and manage customer meetings Very good working knowledge of SAP and SFDC required Strong organizational skills, a proactive personality, and an ability to work independently Displays ability to communicate at all levels across the business Proficiency in Microsoft Office ​​ COMPENSATION: As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $ to $ per year. BENEFITS: As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan for eligible positions, and a discounted Employee Stock Purchase Plan. In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes: Medical - multiple medical plans are available to choose from Short and long-term disability and life insurance Health savings and flexible spending accounts Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays 8 hours of paid volunteer time off 8 weeks of paid parental leave for both Moms and Dads Company matched 401(k) Tuition reimbursement Expanded mental health coverage and employee assistance programs Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status. Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to HumanResources@aei.com Applications will be accepted through September 30, 2024 unless the position is filled prior to this date. The company reserves the right to review applications at any point after they are submitted.

  • Senior Customer Support Representative

    2 weeks ago

    Milpitas, United States Advanced Energy Full time

    Senior Customer Support Representative **ABOUT ADVANCED ENERGY** Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AEs power solutions enable customer innovation in complex applications for a...

  • Customer Service and Sales Support Representative

    1 day ago

    Milpitas, California, United States Samra Organization Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Support Representative. As a key member of our organization, you will play a vital role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong...

  • cleanwater1: Customer Service Representative

    2 months ago

    Milpitas, United States Wonderbench Full time

    Customer Service Representative - Milpitas, CA Background PSI Water Technologies, Inc. (PSI), a subsidiary of Cleanwater1, Inc., is a leader in water disinfection technologies for municipal clients. Cleanwater1, Inc., through its various operating subsidiaries, is one of the most dynamic and fastest-growing companies in the water infrastructure market, with...

  • Customer Support Coordinator

    1 week ago

    Milpitas, California, United States Teledyne LeCroy, Inc. Full time

    Position Overview Teledyne LeCroy Inc. is a premier designer, manufacturer, and distributor of advanced electronic solutions. We are seeking a Full-Time Customer Service Representative to enhance our order management team. The ideal candidate will possess expertise in international shipping and will engage with our clientele through electronic...

  • Customer Service Representative

    7 hours ago

    Milpitas, California, United States Teledyne FLIR LLC Full time

    Job DescriptionTeledyne FLIR LLC is seeking a highly skilled and detail-oriented Customer Service Representative to join our order management team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the timely and accurate fulfillment of customer orders.Responsibilities:Order Processing: Proofs all...

  • Customer Service Representative

    2 weeks ago

    Milpitas, California, United States Envision Motors of Milpitas Full time

    Job OverviewPosition Summary:Envision Motors of Milpitas is on the lookout for a personable and detail-oriented Customer Service Representative. The successful candidate will possess a cheerful demeanor, outstanding communication abilities, and a keen interest in the automotive sector.As the first point of contact for our clientele, you will be instrumental...

  • Customer Service Sales Representative

    2 weeks ago

    Milpitas, California, United States Qbedding Inc Full time

    Benefits:Employee discountsFlexible scheduleOpportunities for career growthWe are looking for a dedicated and customer-focused individual to fill the role of Sales Associate in our retail environment. In this position, you will be responsible for delivering product and service information while effectively addressing any challenges that may arise for our...

  • Entry Level Customer Service Representative

    3 weeks ago

    Milpitas, United States Apex Syndicate Full time $40,000 - $50,000

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...

  • Customer Service Representative

    1 day ago

    Milpitas, California, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Overnight Member Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, while maintaining a clean and welcoming environment.Key...

  • Customer Service Representative

    1 day ago

    Milpitas, California, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key Responsibilities:Greet and Assist Members: Greet...

  • Special Education Teacher

    1 month ago

    Milpitas, United States 360 Customer Inc. Full time

    Currently looking to hire Certified Special Education Teachers near Milpitas, CA. These are full-time positions for the coming school year August 2024-2025. The ideal candidate will possess previous experience as a Special Education Teacher.Candidate must have a current CA Mild-Moderate Teaching CredentialsResource Specialist SPED Teacher Credentials.We are...

  • Customer Engagement Representative

    1 week ago

    Milpitas, California, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job OverviewPosition SummaryThis role is designed for Full-Time Entry Level Store Associates, offering a range of fantastic benefits based on your position and duration of service.Benefits Include:Backup childcare servicesTuition assistance for you and your dependentsGenerous employee discountsMedical and dental...

  • Customer Engagement Representative

    1 week ago

    Milpitas, California, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job OverviewPosition SummaryAs a full-time entry-level associate, you will enjoy a range of impressive benefits tailored to your role and tenure.Benefits Include:Backup childcare supportTuition assistance for you and your dependentsGenerous employee discountsComprehensive medical and dental coveragePaid time...

  • Customer Service Representative

    2 months ago

    Milpitas, United States iTest, Inc. Full time

    Job DescriptionJob DescriptioniTest, Inc. is Silicon Valley’s newest independent IC testing laboratory. iTest believes that a technically intensive business cannot and must not become a zero-sum game. It can be and must be the win-win equation of customers, suppliers, and employees committed to a common cause.We are looking for a Customer Service with...

  • Customer Service Representative

    4 days ago

    Milpitas, United States iTest Inc Full time

    iTest, Inc. is Silicon Valley’s newest independent IC testing laboratory. iTest believes that a technically intensive business cannot and must not become a zero-sum game. It can be and must be the win-win equation of customers, suppliers, and employees committed to a common cause. We are looking for a Customer Service with semiconducting experience to join...

  • Customer Service Representative

    2 months ago

    Milpitas, United States iTest, Inc. Full time

    Job DescriptionJob DescriptioniTest, Inc. is Silicon Valleys newest independent IC testing laboratory. iTest believes that a technically intensive business cannot and must not become a zero-sum game. It can be and must be the win-win equation of customers, suppliers, and employees committed to a common cause.We are looking for a Customer Service with...

  • Inclusive Education Specialist

    2 weeks ago

    Milpitas, California, United States 360 Customer Inc. Full time

    We are currently seeking Certified Inclusive Education Specialists to join our team at 360 Customer Inc.. These positions are full-time and aim to support students with diverse learning needs.The ideal candidate will have a background in Special Education and a passion for fostering an inclusive learning environment.Qualifications:Bachelor's degree or higher...

  • Customer Service Sales Representative

    2 weeks ago

    Milpitas, California, United States Garage Clothing Full time

    Position Overview:As a Sales Associate, you will play a crucial role in delivering an outstanding shopping experience to our valued customers. Your primary responsibility will be to foster lasting relationships with shoppers while ensuring the store operates efficiently and profitably.Key Responsibilities:Provide exceptional customer service to enhance the...

  • Senior Executive Administrator

    2 weeks ago

    Milpitas, California, United States LHH Recruitment Solutions Full time

    Job OverviewSenior Executive AdministratorLHH Recruitment Solutions is collaborating with a prominent manufacturing firm seeking a dynamic and detail-oriented Senior Executive Administrator to provide vital support to the executive leadership team. This position requires an individual who excels in high-level administrative functions within a dynamic, global...

  • Customer Service Representative

    4 days ago

    Milpitas, California, United States Michaels Stores Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Service Team Member at Michaels Stores. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.Key...