Mortgage Call Center Representative

1 day ago

Fort Worth, United States CornerStone Staffing Full time

Do you have excellent banking customer service experience? Do you come from a mortgage background and have a desire to assist others in need? We have an excellent position for you with a successful and well know Financial Institution

Job Title: Mortgage Call Center Representative

Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA 

Pay: $18-$21/hr - depending on experience

Schedule: Monday - Friday, 8am - 5pm

Possible 90+ Days 

Job ID: 147057

Job Description: The Customer Relations Support Specialist is responsible to track, research, and respond to customer requests primarily through written correspondence and at times though outbound calls resulting in customer resolution and satisfaction.

Responsibilities include:

  • Work effectively and efficiently with customers who have varying degrees of product and technical proficiency

  • Provides customer support to customers mainly through written correspondence and phone if necessary

  • Handles and resolves customer inquiries/concerns

  • Respond to all customers within assigned service levels and take ownership of resolving customer issues

  • Consults with Escalation Specialists and Customer Service Representatives on non-complex issues to learn through experience

  • May provide guidance and/or mentoring to less experienced customer service associates within department

  • Assist with special projects and other duties as assigned

Job Requirements

  • 1+ years of Customer Service experience

  • 1+ years of Mortgage Servicing experience

  • Experience working in MSP preferred  

  • Excellent communications and interpersonal skills

  • Proficient in Microsoft Office

  • Excellent problem solving skills

  • Excellent written and verbal communication skills

  • Provide quality interactions with internal and external sources

  • Excellent customer service

  • Strong analytical and organizational skills

  • Ability to execute and prioritize multiple tasks

Application Process Includes:

  • Background check

  • Soft credit check

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Accountbutton to complete the application.

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