Mortgage Call Center Specialist

2 days ago


Fort Worth, Texas, United States CornerStone Staffing Full time
Mortgage Call Center Representative Job Description

We are seeking a highly skilled and experienced Mortgage Call Center Representative to join our team at CornerStone Staffing. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving customer inquiries and concerns, and working collaboratively with our team to achieve our goals.

Key Responsibilities:
  • Provide top-notch customer service to clients through written correspondence and phone calls
  • Respond to customer inquiries and concerns in a timely and professional manner
  • Work effectively with customers who have varying levels of product and technical proficiency
  • Collaborate with Escalation Specialists and Customer Service Representatives to resolve complex issues
  • May provide guidance and mentoring to less experienced customer service associates
Requirements:
  • 1+ years of customer service experience
  • 1+ years of mortgage servicing experience
  • Experience working in MSP preferred
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office
  • Strong analytical and organizational skills
  • Ability to execute and prioritize multiple tasks
What We Offer:
  • A competitive hourly rate of $18-$21
  • A remote work environment with a flexible schedule
  • The opportunity to work with a successful and well-known financial institution

To apply for this position, please click the Apply Online button and follow the instructions. We look forward to hearing from you



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