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Mortgage Call Center Representative

3 months ago

Fort Worth, United States CornerStone Staffing Full time
Job DescriptionJob Description

Do you have excellent banking customer service experience? Do you come from a mortgage background and have a desire to assist others in need? We have an excellent position for you with a successful and well know Financial Institution

 

Job Title: Mortgage Call Center Representative

Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA 

Pay: $18-$21/hr - depending on experience

Schedule: Monday - Friday, 8am - 5pm

Possible Temp to Hire

 

Job ID: 146773

 

Job Description: The Customer Relations Call Center Specialist II is responsible for fielding in-bound calls from customers in the servicing of their mortgage and providing excellent customer service and knowledgeable responses to resolve customer concerns.

Responsibilities include:

  • Field internal and external calls from the message center and respond to customer request within established timelines 

  • Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently 

  • Compare and evaluate possible customer service solutions, and make recommendations to customers to best meet their needs

  • Strong commitment to resolving customer issues while maintaining a high level of professionalism and customer service

  • Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns

  • Complete escrow analysis, account maintenance changes, payoff requests, and handles credit bureau disputes

  • Adhere to operational controls including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets

  • Ability to maintain composure with a friendly demeanor while discussing difficult and complex issues with discontent customers

  • Handle escalated calls and act as resource for other agents

  • Other duties as assigned

Job Requirements

  • 2+ years of experience in Mortgage Servicing

  • 2+ years of call center experience

  • Experience working in MSP preferred

  • Must be able to work in a high volume call center with frequent distractions

  • Excellent customer service skills

  • Proficient in Microsoft Office

  • Provide quality interactions with internal and external sources

  • Able to input data and verify information

  • Ability to communicate extensively, effectively and empathetically to our customers

  • Excellent analytical, organizational, and problem-solving skills

  • Ability to execute and prioritize multiple tasks

  • Demonstrated professionalism

  • Must be an efficient and effective listener

 

 

Application Process Includes:

  • Background check

  • Soft credit check

 

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

 

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Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunityCompany DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r
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CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity