Mortgage Customer Service Representative

12 hours ago


Fort Worth, Texas, United States CornerStone Staffing Full time
About the Role

We are seeking a highly skilled Mortgage Customer Service Representative to join our team at CornerStone Staffing. As a Mortgage Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and concerns via phone, email, and written correspondence
  • Resolve customer issues in a timely and professional manner
  • Work effectively with customers who have varying degrees of product and technical proficiency
  • Provide guidance and mentoring to less experienced customer service associates
  • Assist with special projects and other duties as assigned
Requirements
  • 1+ years of customer service experience
  • 1+ years of mortgage servicing experience
  • Experience working in a call center environment preferred
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office
  • Excellent problem-solving skills
  • Ability to execute and prioritize multiple tasks
What We Offer
  • A competitive hourly rate of $18-$21
  • A remote work environment with a flexible schedule
  • The opportunity to work with a successful and well-known financial institution


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