Mortgage Call Center Representative
4 weeks ago
Do you have excellent banking customer service experience? Do you come from a mortgage background and have a desire to assist others in need? We have an excellent position for you with a successful and well know Financial Institution
Job Title: Mortgage Call Center Representative
Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA
Pay: $18-$21/hr - depending on experience
Schedule: Monday - Friday, 8am - 5pm
Possible Temp to Hire
Job ID: 146773
Job Description: The Customer Relations Call Center Specialist II is responsible for fielding in-bound calls from customers in the servicing of their mortgage and providing excellent customer service and knowledgeable responses to resolve customer concerns.
Responsibilities include:
Field internal and external calls from the message center and respond to customer request within established timelines
Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
Compare and evaluate possible customer service solutions, and make recommendations to customers to best meet their needs
Strong commitment to resolving customer issues while maintaining a high level of professionalism and customer service
Responsible for prompt and accurate response to customers mortgage servicing questions and concerns
Complete escrow analysis, account maintenance changes, payoff requests, and handles credit bureau disputes
Adhere to operational controls including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets
Ability to maintain composure with a friendly demeanor while discussing difficult and complex issues with discontent customers
Handle escalated calls and act as resource for other agents
Other duties as assigned
Job Requirements
2+ years of experience in Mortgage Servicing
2+ years of call center experience
Experience working in MSP preferred
Must be able to work in a high volume call center with frequent distractions
Excellent customer service skills
Proficient in Microsoft Office
Provide quality interactions with internal and external sources
Able to input data and verify information
Ability to communicate extensively, effectively and empathetically to our customers
Excellent analytical, organizational, and problem-solving skills
Ability to execute and prioritize multiple tasks
Demonstrated professionalism
Must be an efficient and effective listener
Application Process Includes:
Background check
Soft credit check
To Apply for this Job:
Click the Apply Online button, then:
If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
#ZIP
#CB
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