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Mortgage Customer Service Representative

2 months ago

Fort Worth, Texas, United States CornerStone Staffing Full time

CornerStone Staffing is seeking a dedicated and experienced Mortgage Customer Service Representative to join our team. In this role, you will play a vital part in providing exceptional support to our valued mortgage customers.

As a Mortgage Customer Service Representative, you will be the primary point of contact for customers seeking assistance with their mortgage accounts. Your responsibilities will encompass a wide range of tasks, including:

  • Handling Inbound Calls: Respond promptly and efficiently to customer inquiries regarding their mortgage servicing needs.
  • Providing Expert Guidance: Offer knowledgeable solutions and recommendations to address customer concerns and requests.
  • Resolving Issues Effectively: Demonstrate strong problem-solving skills to resolve customer issues in a timely and professional manner.
  • Maintaining Compliance: Ensure adherence to all regulatory requirements and company policies during customer interactions.
  • Processing Transactions: Complete escrow analyses, account maintenance changes, payoff requests, and credit bureau disputes.

The ideal candidate will possess a minimum of 2 years of experience in mortgage servicing and call center environments. A strong understanding of mortgage products and procedures is essential. Excellent communication, interpersonal, and problem-solving skills are crucial for success in this role.