Incident Investigator, Senior

1 month ago

OAKLAND, United States PG&E Corporation Full time

Requisition ID # 159590 

Job Category: Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Electric Engineering

Work Type: Hybrid

Job Location: Oakland

 

 

Department Overview

Electric Asset & Regulatory is responsible for the electric system engineering and planning, asset strategy, and risk management across transmission, distribution, and substation asset families. This centralized, risk-informed approach allows PG&E to manage electric risk, asset and system health, interconnections, and performance by using consistent standards, work methods, prioritization, and program sponsorship, while leveraging lessons learned from inspections and asset data to inform asset management decisions. Accountable for asset planning and strategy, standards and work methods, and asset data management for Electric. 

 

Position Summary 
PG&E is seeking an experienced business professional to be a member of the Electric Incident Investigations (EII) Team as an Incident Investigator. The EII team is responsible for reporting Electric Incidents (EIRs) to the California Public Utilities Commission (CPUC), investigating EIRs to determine the cause and any corrective or preventive measures to mitigate reoccurrence, investigating ignition incidents, and leading/staffing the Intelligence & Investigations section of the Emergency Operations Center (EOC) for Public Safety Power Shutoff (PSPS) events. 

 

This role will have an important level of visibility with PG&E leadership and will support one or many aspects of EII’s scope. A strong applicant will have sound technical writing capabilities, as well as be organized, motivated, inquisitive, a consensus builder, and seeks to understand the “bigger picture.”
 

This position is hybrid, working from your remote office and Oakland based on business needs.

 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

A reasonable salary range is:​

Bay Area Minimum: $105,000​

Bay Area Midpoint: $137,000

Bay Area Maximum: $169,000​

 

Responsibilities 

  • Prepare and submit incident reports to the CPUC and to PG&E Electric Operations leadership, and draft/edit data requests.
  • Draft detailed, technical cause analysis reports on electric incidents.
  • Manage investigations and analysis projects with limited supervision from initial request to presenting findings and responding to data requests, ensuring timely completion.
  • Work with the leadership of other PG&E departments that are contributors to or stakeholders of the investigation process to develop and maintain departmental roles and responsibilities. This may include departments that manage the Corrective Action Program (CAP), Data Response Unit, Electric Asset Strategy, Applied Technology Services (ATS), Claims, Electric Standards, the Hazard Awareness Warning Center (HAWC), Inspections and Electric Maintenance and Construction. 
  • Consistently works with Electric Operations partner organizations including inside counsel, law claims, external counsel, and other key stakeholders.
  •  Extracts and analyzes data from various PG&E systems, aggregating and synthesizing to formulate findings and recommendations.
  • Support Electric Incident Reporting hotline, by providing on-call support and submitting initial incident reports to the CPUC.
  • Support Emergency Operations Center, and/or Regional Emergency Center activations. May include documenting damages and hazards that occur on electric facilities during Public Safety Power Shutoff (PSPS) events. 
  • Develop relationships with stakeholders and obtains feedback on team work on a regular basis, improving process as needed to ensure work product is providing intended value.
  • Maintain elevated level of stakeholder satisfaction. Ensure client needs are met, regularly soliciting feedback and ensuring understanding of how work product will be used downstream.
  • Ensures regular and effective stakeholder communication. Routinely interfaces with client groups at the individual contributor through Director level.
  • Ensures communication is tailored to the audience, including ensuring technical reports and data requests for regulators are at the appropriate level of detail.
  • Present and review with stakeholders up to Director, gaining acceptance, concurrence or approval, where required.
  • Prepare and submit NOV responses to the CPUC, and draft/edit associated data requests.


Qualifications

Minimum

  • BA/BS Degree in Marketing, Business, Computer Science, Engineering or other related field or equivalent work experience.
  • Four (4) years of related work experience. 

Desired

  • 7+ years of job-related experience 2+ years of job-related experience in utility incident investigations.
  • Ability to make sense of complex, high quantity, and sometimes contradictory information and translate to actionable key takeaways and visualizations (e.g., Tableau dashboard), iterating to meet customer needs.
  • Experience collecting and reviewing data (e.g., searching for anomalies/data gaps/inconsistencies), utilizing repeatable processes and adding controls, when possible, to increase data integrity.
  • Excellent written (technical report writing, email, presentations, dashboards/summaries of key takeaways) and oral (phone and in-person) communication skills, including technical writing and presentations.
  • Ability to pay attention to details, ensure consistency across concepts, be careful about details and thorough in completing work tasks.
  • Ability to work independently and collaborate, removing obstacles or escalating to get work done.
  • Ability to plan and prioritize work to meet commitments aligned with organizational goals
    Prior experience with project/program management, managing large volumes of work concurrently.

 

 

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