Senior Technology Operations Analyst

2 weeks ago

Oakland, California, United States PG&E Corporation Full time

Requisition ID: #

Job Category: Information Technology

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Various locations within the service territory.

Department Overview

The Information Technology (IT) division is responsible for the design, development, operation, and maintenance of the technology and telecommunications systems that enable PG&E to fulfill its commitment to delivering safe, reliable, and affordable services to its customers.

The Computer Information Systems (CIS) Application Operations team is specifically tasked with ensuring the continuous operation of the Customer Care and Billing (CC&B) application and its associated interfaces. This team also manages all related maintenance activities, including the deployment of new functionalities, environment upkeep, and incident resolution. This is a 24/7 operational support team, and all members are required to participate in on-call duties.

Position Summary

PG&E is looking for a qualified individual to provide senior-level support for the mission-critical CC&B application. The ideal candidate will engage with environment coordinators, managed services operations teams, and the Enterprise Operations Center (ENOC) to deliver knowledgeable, consistent, and timely daily support. Additionally, the candidate will be involved in planning and scheduling monthly maintenance and providing front-line support for periodic incident responses.

Key Responsibilities

  • Responding to requests in development, testing, and production environments.
  • Investigating production issues in interfacing systems and Automic (UC4) scheduled processing.
  • Maintaining and distributing operational reports regarding daily and monthly metrics.
  • Collaborating with external teams to troubleshoot performance and application issues and implementing solutions as directed.

PG&E provides a salary range that reflects the company's good faith belief regarding what it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid will depend on various factors, including specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. While it is estimated that the successful candidate will be placed towards the middle or entry point of the range, decisions will be made on a case-by-case basis.

Salary Range:

Bay Area Minimum: $109,000

Bay Area Maximum: $175,000

CA Minimum: $104,000

CA Maximum: $166,000

This position is hybrid, allowing work from a remote office and the assigned work location based on business needs.

Job Responsibilities

  • Reviewing daily processing to maintain the application’s 24-hour operational requirements.
  • Supporting Bill Print and Payment Processing functions.
  • Managing day-to-day operations and planned maintenance of Meter-to-Cash Customer Information Applications.
  • Troubleshooting performance issues in collaboration with teams external to technical support.
  • Organizing and communicating status updates to peer-level organizations.
  • Processing requests for environment coordinators in development and testing regions.
  • Developing and analyzing Automic (UC4) batch processing jobs and workflows.
  • Providing technical support for new project testing and delivery.
  • Analyzing CC&B application and Structured Query Language (SQL) performance.
  • Offering end-user support for application developers in development, testing, and production environments.
  • Maintaining daily and monthly operational reports and metrics.

Qualifications

Minimum:

  • BA/BS Degree in Computer Science, Engineering, or a related field, or equivalent work experience.
  • 4 years of job-related experience.
  • Excellent verbal and written communication skills.

Desired:

  • Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams).
  • Experience with 24x7 on-call, front-line support for large distributed applications.
  • Familiarity with SQL+ and Oracle SQL Developer.
  • Experience with Linux/Unix shell scripting.
  • Knowledge of scheduling applications such as Automic (UC4).
  • Familiarity with applications for generating and printing customer bills and letters.
  • Knowledge of Bill Print applications – Ricoh ProcessDirector, PIOM, Spectrum, MailStreamPlus, VeriMove, Mail360, EngageOne Generate, EngageOne Designer, and Kern MailFactory.
  • Some knowledge of file transformation, transfer, and notification applications for Payment Processing.

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