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Regional Operations Manager

2 months ago

los angeles, United States CAM Property Services Full time

THE ROLE

The Regional Operations Manager is responsible for overseeing the operations, client relationships, and performance of facility services (such as janitorial, day porter, trash chute cleaning, landscaping, etc.) for multiple multifamily properties and garden communities across a region. This includes managing service delivery by our crews, optimizing operational processes, and ensuring customer satisfaction across the portfolio.


THE COMPANY

CAM Property Services is a leading provider of commercial property services in Southern and Central California. Our top-rated client base is rapidly expanding and we seek like-minded professionals to help us achieve our mission of growing our business by growing our people.


RESPONSIBILITIES

Operational Management

  • Oversee and manage the delivery of facility services (e.g., janitorial, day porter, maintenance, groundskeeping) to multiple multifamily properties, HOA, and garden communities.
  • Ensure all service contracts are executed according to client agreements (scopes of work), meeting all quality standards and timelines.
  • Conduct regular site inspections to monitor service quality, compliance, and safety standards.


Client Relationship Management

  • Build and maintain strong relationships with property owners, managers, and tenants.
  • Serve as the primary point of contact for escalated issues and ensure timely resolution.
  • Proactively seek opportunities to upsell or expand service offerings based on client needs.


Financial Management

  • Develop and manage budgets for each property within the region, ensuring profitability and cost efficiency.
  • Monitor expenses, negotiate with suppliers, and implement cost-control strategies to meet budget targets.
  • Prepare and present financial and operational reports to senior leadership and clients.


Team Leadership and Development

  • Supervise and coach facility service teams across the region.
  • Ensure all team members are trained on safety protocols, standard operating procedures, and client expectations.
  • Promote a strong safety culture and ensure compliance with OSHA and other regulatory requirements.


Strategic Planning

  • Analyze operational performance and implement continuous improvement strategies to optimize efficiency and service delivery.
  • Align service delivery with client objectives, market trends, and company goals.
  • Assist in the development and execution of long-term regional growth strategies, including expansion into new multifamily properties.


REQUIREMENTS

Education

  • Bachelor’s degree in business, operations management, facilities management, or a related field.
  • Advanced degrees or certifications such as a Certified Facility Manager (CFM) are advantageous but not required.

Experience

  • 5-7 years of experience in facility or operations management, ideally within multifamily or commercial properties.
  • Proven track record of managing multiple sites or properties in a service-delivery capacity.
  • Experience working in facility services (e.g., janitorial, landscape, HVAC, maintenance) is highly preferred.

Skills and Competencies

  • Strong leadership and team management abilities.
  • Excellent client relationship skills and the ability to handle escalations and resolve issues.
  • Financial acumen, including budgeting, cost control, and financial reporting.
  • Familiarity with facility management software (e.g., Aspire)
  • Knowledge of safety regulations, OSHA standards, and other relevant laws for facility operations.
  • Strong problem-solving skills and the ability to implement process improvements.

Other Requirements

  • Ability to travel within the region regularly.
  • Proficient in Microsoft Office
  • Must maintain a valid driver's license and be available for after-hours emergencies or issues.


COMPENSATION

  • Base salary $68,900 to start
  • Incentives range from 20% to 25% of base salary, earned quarterly and annually
  • Benefits: company auto, HMO, paid sick time and vacation, 401(k) match


LEARN MORE

CAM Property Services was founded in 1987. We are headquartered in Torrance with branch offices in Anaheim, Clovis, Rancho Cucamonga and San Diego. Learn more about our company and becoming a Property Pro by visiting our website: www.CAMservices.com. Apply today