Account Manager

2 weeks ago

Madison, United States Universal Presentation Concepts Full time

Universal Presentation Concepts (UPC) is looking to a hire full-time Account Manager to join our team at our Madison, WI facility. Our Account Manager opening is a key role in our organization that builds strong relationships with key customers to sustain and grow our business.

The Account Manager (AM) serves as the primary business contact for external clients and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will build relationships and trust with clients to encourage new and repeat business opportunities.

What will my day look like?

Candidates who are best suited for this position are highly self-motivated, creative, a team player, and have office administrative or customer service experience. Common work duties include:

  • Responsible for all client communications, conflict resolution and compliance with client deliverables and revenue goals.
  • Travel to meet with customers when necessary. Most often through email, phone, online presentations and screen-sharing platforms.
  • Reviews all major deliverables of each project to ensure quality standards, client expectations and profitability parameters are met for both UPC and the client.
  • Completes all processes, forms and procedures to initiate a project internally.
  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
  • Ensures that client issues are dealt with in an efficient manner, informing management of any problems that may arise.
  • Forecast and track key account metrics. Meets all revenue goals.
  • Properly vets and qualifies all customers.
  • Initiates work orders ensuring all information is complete and correct for pass off to customer service team for processing.
  • Works closely with the project team to maintain a continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.
  • Brainstorms with internal team to create opportunities for account growth and new business. Utilize internal resources such as engineers, design, art department, costing department, management team etc.
  • Collaborates with management team and art department to create customer focused marketing materials such as email blasts promoting UPC products.
  • Prepares power point presentations or utilizes whatever platform needed to deliver creative brief and project information to client.
  • Works closely with engineers and the costing department to obtain accurate and up to date prices for clients.
  • Prepares customer quotes in a timely and accurate manner.
  • Complete understanding of UPC's products, capabilities and services. Effectively communicates all offerings to the client.
  • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Participates in networking opportunities and attends trade shows when necessary.
  • Attends weekly meetings and provides regular input to internal team on all project activities.
  • Completes daily notes giving an overview of wins, losses and opportunities to the management team.
  • Monitor and analyze customer's usage of UPC products.
What experience and skills do I need to be successful?
  • 3-5 years in Account Management, Project Management or similar role.
  • Bachelor Degree Business Administration is preferred.
  • Proven skills in creating, maintaining and enhancing customer relationships.
  • Excellent computer skills and proficiency operating Microsoft Excel, Outlook, Word and Power Point are required.

What will my schedule look like?

This role generally works office hours Monday-Friday 7:30a-5p. We can be flexible on start and end times as long as you are meeting business needs.

Amazing Perks and Benefits Package:

This position pays a competitive wage commensurate with direct experience, skills, and time spent in the manufacturing industry. We also offer fantastic benefits and perks including 4 different health insurance plan options through Quartz, dental and vision insurance through Delta, a 401(k) plan with 50 cents paid for every dollar contributed up to 6% of your salary, voluntary short-term disability, long-term disability, and life insurances through Unum, paid time off after 6 months, 6 paid company holidays, an Employee Assistant Program for all employees starting day 1 providing 5 free mental health counseling sessions annually, monthly perfect attendance awards, employee appreciation lunches and awards, free apparel on your work anniversary, coworkers that feel like family, and unlimited opportunities for training and growth. This is only a sampling of what of your total rewards package- learn more when you join the team

Tell me more about Universal Presentation Concepts (UPC)...

We are an employee-centric company of 50 employees and growing where the leadership knows not just your name, but what's important to you. We believe that our continued success is dependent on the well-being of our valued employees. This is proven by our investment in a competitive benefits package, competitive pay, internal career paths, and the incredible 60 percent of our team that has been with the company 15 years or longer. We are rapidly growing and need great people to take us into the next chapter of UPC success.

For over 45 years, we have been a family owned manufacturing retail store fixtures and point-of-purchase displays in Madison, WI. We cater to a wide range of industries including stationery, gift, housewares, home appliances, and sporting goods. We have become the industry leader in designing and manufacturing quality fixtures and displays for consumer products and are proud that our products are made in America We are unique because we have many processes done in-house. We work with a variety of materials on a daily basis. Our processes include: large format printing, silk screening, CNC machining, vacuum forming, edge banding, finishing, plastic fabrication, custom/studio work, assembly and packaging, warehouse and shipping.

So how do I join?

First step is applying by submitting your application and resume. If your qualifications look like a fit, we will reach out to learn more in a phone conversation. If we both agree to move forward after our initial discussion, we'll invite you onsite to meet our team and tour the facility. It's important to UPC to hire team members that are a great fit for our long-term success.

Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Diversity is valued and UPC will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

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