Guest Service Agent

3 weeks ago


Lake Placid, United States Essex Hotel Management Full time

The Hampton Inn & Suites - Lake Placid, NY, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent.

As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment.

Responsibilities:

- Greet guests and visitors with a warm and welcoming demeanor

- Check guests in and out of the hotel, ensuring accuracy of information and timely processing

- Answer phone calls and respond to emails in a timely and professional manner

- Provide information about hotel amenities, services, and local attractions

- Handle guest complaints and resolve issues in a timely and effective manner

- Maintain a clean and organized front desk area

- Assist with administrative tasks as needed

What are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

  • Dedicated to finding solutions that work
  • Responsive to our partners, our team members, and our guests
  • Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
  • Value-Oriented - we value diversity, relationships, and performance
  • Engaged - we care about the work we do and the people we work with
  • Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

Requirements:

- High school diploma or equivalent

- Previous experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Ability to multitask and prioritize tasks effectively

- Strong attention to detail and accuracy

- Proficient in Microsoft Office and other computer programs

- Ability to work a flexible schedule, including weekends and holidays

Salary Description

Starting at $19.00 per hour
  • Guest Service Agent

    2 months ago


    Lake Placid, United States Courtyard Lake Placid Full time

    Come Join the Waterford Hotel Group Team!! At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day.  We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves.  We provide competitive compensation and...

  • Guest Service Agent

    3 weeks ago


    Lake Placid, United States Essex Hotel Management Full time

    The Hampton Inn & Suites - Lake Placid, NY, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent. As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment. Responsibilities: - Greet guests...


  • Lake Placid, New York, United States Spire Hospitality Full time

    Are you passionate about providing exceptional guest experiences? At Spire Hospitality, we pride ourselves on delivering outstanding service at our hotels and resorts across the nation. As a Front Desk Agent, you will play a crucial role in ensuring our guests feel welcomed and valued from the moment they arrive. Key Responsibilities:Provide outstanding...


  • Lake Placid, New York, United States Spire Hospitality Full time

    Are you passionate about providing exceptional service in a vibrant hospitality environment? At Spire Hospitality, we pride ourselves on creating memorable experiences for our guests at our various hotels and resorts. As a Front Desk Agent, you will play a crucial role in ensuring guest satisfaction from the moment they arrive. Your warm welcome and...


  • Lake Placid, New York, United States Spire Hospitality Full time

    Are you ready to provide exceptional hospitality experiences? At Spire Hospitality, we pride ourselves on delivering outstanding service at our hotels and resorts across the nation. As a Front Desk Agent, you will play a crucial role in ensuring our guests feel welcomed and valued from the moment they arrive. Key Responsibilities:Provide top-notch service,...

  • Guest Service Agent

    3 months ago


    Lake Forest, United States Lake Forest TownePlace Suites Full time

    Job DescriptionJob DescriptionDo you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee discountsCompetitive payDaily PayFlexible work scheduleComprehensive...

  • Front Desk Agent

    6 hours ago


    Lake Placid, United States Lake Placid Lodge Full time

    We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is...


  • Lake Placid, New York, United States Spire Hospitality Full time

    Are you ready to be part of a dynamic team that prioritizes exceptional guest experiences? At Spire Hospitality, we pride ourselves on delivering outstanding service at our hotels and resorts across the nation. Our commitment to creating memorable stays for our guests is at the heart of everything we do. As a Guest Services Representative, you will play a...


  • Lake Placid, New York, United States Spire Hospitality Full time

    Are you ready to be part of a dynamic team that prioritizes exceptional guest experiences? At Spire Hospitality, we pride ourselves on delivering outstanding service at our hotels and resorts nationwide. Our commitment to creating memorable stays for our guests is at the heart of everything we do. As a Guest Services Representative, you will play a crucial...


  • Lake Placid, New York, United States Lake Placid Lodge Full time

    Position Overview:We are seeking a dedicated and experienced Guest Services Manager to lead our front desk operations at a premier resort. This role is essential in ensuring a seamless experience for our guests from arrival to departure.Key Responsibilities:Oversee the daily functions of the front desk team, ensuring efficient check-in and check-out...


  • Lake City, United States ECONOLODGE LAKE CITY Full time

    Job DescriptionJob DescriptionWe are seeking a GUEST SERVICE AGENT/NIGHT AUDITOR to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment...


  • Lake Placid, New York, United States Bluebird Lake Placid Full time

    Position Overview:We are seeking a dedicated Front Office Manager who will ensure that every visitor to our establishment receives outstanding service, fostering a welcoming environment that encourages repeat visits. As the initial point of contact for guests, you will play a crucial role in shaping their experience.Key Responsibilities:Prepare occupancy...


  • Storm Lake, United States King's Pointe Resort Full time

    We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making. Applicant must have strong interpersonal and administrative skills. Key Requirements/ Qualifications: Successful history as a front desk agent or related customer service experience. Understanding of how to use hotel's Property...


  • Lake Placid, New York, United States Bluebird Lake Placid Full time

    Position Overview:We are seeking a dedicated Front Office Manager to ensure our guests receive outstanding service, fostering loyalty and repeat visits. As the primary point of contact for guests, you will oversee front desk operations and staff, maintaining our commitment to excellence in customer satisfaction.Key Responsibilities:Prepare occupancy reports...


  • Lake Placid, New York, United States Whiteface Lodge Full time

    Position Overview:As a Spa Receptionist, you will be the first point of contact for our esteemed guests, providing exceptional service both in person and over the phone. Your role is crucial in ensuring a seamless experience for all Spa visitors while adhering to established standards.Career Advancement Opportunities:This position can lead to roles such as...


  • Lake Placid, New York, United States Whiteface Lodge Full time

    Position Overview:Role: Spa Guest Services CoordinatorWelcome and assist Spa guests both in person and over the phone, addressing all inquiries while adhering to established standards. Support various administrative functions to enhance the overall efficiency of the Spa.Career Advancement OpportunitiesAdministrative Support - Executive SupportKey...


  • Lake Placid, New York, United States Essex Hotel Management Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at the Hampton Inn & Suites - Lake Placid, NY. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive experience, and exceeding their expectations.Key ResponsibilitiesGuest...


  • Lake Placid, New York, United States Lake Placid Lodge Full time

    Job Summary:We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Agent at Lake Placid Lodge. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key Responsibilities:Greeting and...


  • Blue Lake, California, United States Blue Lake Casino Full time

    Blue Lake Casino & Hotel - Front Desk AgentAs a Front Desk Agent at Blue Lake Casino & Hotel, you will play a crucial role in delivering outstanding customer service and enhancing the overall guest experience. This position allows you to thrive in a vibrant environment while engaging with a diverse clientele.JOB SUMMARYCheck in guests upon arrival, ensuring...


  • Lake Placid, New York, United States Whiteface Lodge Full time

    Position Overview:We are seeking a dedicated Spa Receptionist to provide exceptional service to our clients at Whiteface Lodge. This role involves welcoming guests both in person and over the phone, ensuring all inquiries are addressed with professionalism and care.Key Responsibilities:Deliver a warm and inviting atmosphere for all visitors.Manage client...