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Front Desk/Guest Service Agent

6 months ago

Storm Lake, United States King's Pointe Resort Full time

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.

Applicant must have strong interpersonal and administrative skills.

Key Requirements/ Qualifications:

  • Successful history as a front desk agent or related customer service experience.
  • Understanding of how to use hotel's Property Management Software (PMS) systems.
  • Flexible schedule to meet business needs.
  • Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
  • Ability to maintain a composed, gracious and professional attitude.
Responsibilities:
  • Represents the first point of contact with guests and handles all stages of a guest's stay.
  • Accommodate and anticipate guests needs, respond promptly and professionally.
  • Acts as the information liaison for the property and guests using all communication avenues.
  • Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
  • Process and collect payments, accurately adhering to all cashier procedures.
  • Maintain a clean and neat front desk area.
Benefits as such:

For all team members:
  • Eligibility to enroll in the 401(k) after 6 months of service.
  • 100% match at 3% contributions, 50% up to 5%.
  • Paid Time Off - Sick & Vacation
  • Holiday Pay
  • Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.Currently have properties in Wisconsin, South Dakota, and Iowa.
  • Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.
For regular full time team members/leadership team:
  • We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.