Guest Services Coordinator

1 week ago


Lake Placid, New York, United States Spire Hospitality Full time

Are you passionate about providing exceptional service in a vibrant hospitality environment? At Spire Hospitality, we pride ourselves on creating memorable experiences for our guests at our various hotels and resorts.

As a Front Desk Agent, you will play a crucial role in ensuring guest satisfaction from the moment they arrive. Your warm welcome and dedication to service will help craft remarkable experiences that leave a lasting impression.

Key Responsibilities:

  • Provide outstanding service and attention to our guests
  • Address guest inquiries and requests with efficiency and professionalism
  • Facilitate a smooth check-in and check-out process
  • Handle incoming phone calls with courtesy and promptness
  • Demonstrate strong multitasking abilities in a fast-paced setting
  • Resolve guest issues with a focus on service recovery
  • Compensation: $19.00 per hour
Physical Requirements:
  • Ability to lift and carry up to 10 lbs
  • Majority of the shift spent standing
Qualifications:
Education:
  • High school diploma or equivalent
Experience:
  • Preferred: One year of experience in a hotel front desk role
  • Required: One year of experience in customer service or a guest-facing position
  • Proficient in MS Office Suite, including Outlook, Word, and Excel
  • Familiarity with hotel management systems is advantageous
Spire Hospitality, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applications from individuals of all backgrounds, including those with disabilities and veterans.

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