Guest Services Coordinator
1 week ago
Are you passionate about providing exceptional service in a vibrant hospitality environment? At Spire Hospitality, we pride ourselves on creating memorable experiences for our guests at our various hotels and resorts.
As a Front Desk Agent, you will play a crucial role in ensuring guest satisfaction from the moment they arrive. Your warm welcome and dedication to service will help craft remarkable experiences that leave a lasting impression.
Key Responsibilities:
- Provide outstanding service and attention to our guests
- Address guest inquiries and requests with efficiency and professionalism
- Facilitate a smooth check-in and check-out process
- Handle incoming phone calls with courtesy and promptness
- Demonstrate strong multitasking abilities in a fast-paced setting
- Resolve guest issues with a focus on service recovery
- Compensation: $19.00 per hour
- Ability to lift and carry up to 10 lbs
- Majority of the shift spent standing
Education:
- High school diploma or equivalent
- Preferred: One year of experience in a hotel front desk role
- Required: One year of experience in customer service or a guest-facing position
- Proficient in MS Office Suite, including Outlook, Word, and Excel
- Familiarity with hotel management systems is advantageous
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