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Area Sales Coordinator

4 months ago

Chesapeake, United States Delta Hotels by Marriott Full time

LTD Hospitality Group is seeking highly motivated, strategic leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as an Area Sales Coordinator.

Job Objective

The Sales Coordinator is responsible for the administrative support functions of the sales staff and serves as a liaison to the clients to ensure guest satisfaction.

Duties & Tasks

  1. Handle group inquiries, book appointments, rooming lists, meeting details, contracts, BEO, thank you/comments, future/repeat bookings, activity reports, holiday gift cards.

  2. Maintain proper marketing collateral and sales kits for customer distribution.

  3. Utilize trace systems to fully service the customer from start to finish.

  4. View daily inventory screens and availability to properly qualify needs for group base sales strategies.

  5. Qualify and book group rooms for business and social events.

  6. Follow through and service accounts from beginning to end to ensure exceptional customer service.

  7. Maintain filing system of customers/events with running call reports. Tracking all charges and conversations.

  8. Ensure contracts are sent to customers within a 24-hour period to clarify all details of functions.

  9. Communicate all details of groups and meeting functions in weekly staff meetings.

  10. Conduct hotel site tours with prospective clients and walk-ins.

  11. Stay abreast of upcoming events and conventions in the area.

  12. Establish effective working relationships and communication bridges with various professional organizations as well as those within the same cluster group.

  13. Respond to all Requests for Proposals (RFP), Requests for Information (RFI) and Request for Quotes (RFQ) as asked by Sales Managers.

  14. Assist in the planning of open house functions for major client generators or guest appreciation to promote the hotel.

  15. Submit weekly sales and status reports as requested.

  16. Other and all duties, projects, and tasks as assigned by employee’s manager.

Required Knowledge, Skills, and Abilities (KSAs)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.

  1. Prefer at least one year of hospitality experience.

  2. Professional written correspondence skills to include bids, proposals and follow up.

  3. Proficiency with Word, Excel and Outlook.

  4. Must be able to work independently or with a team.

  5. Knowledge of Delphi preferred.

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.

LTD’s core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Benefits:

Medical, Dental, Vision & 401 (k) with company match

Voluntary Short Term

Life & Accidental Death Insurance

Hotel Discounts

Paid Time Off

Training and Development Opportunities and Much More

For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you