lead architect – Human Capital Management/Workforce Management

Job Summary and Mission 

Are you passionate about HCM and Workforce solutions? Do you have experience designing and architecting engaging experiences and scalable platforms that power workforces around the world? As an architect lead within Starbucks Technology you will build and enhance global IT solutions that define how Starbucks delivers award winning partner (employee) experiences. Lead Architects are accountable for the conversion of business need into architectures and designs that will become the blueprint for a single domain’s capability development. As a member of the architecture community, you will also participate in the development of technology solutions, design patterns, and best practices for all of Starbucks global IT operations.

We are looking for a proven HCM/WFM architect to guide the development of our next generation solutions that will be used by over 300,000 green apron partners every day.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

·         Work closely with a variety of technology teams to develop strategies, technology blueprints, logical designs, and perspectives for the partner workforce management domain- including core infrastructure, platform, solution, and digital experiences

·         Create opportunities via collaboration with a variety of stakeholders to improve our partner tech ecosystem

·         Advise cross-functional leaders in defining priorities, key initiatives, and organizational alignment to inform and support business decisions

·         Work alongside other architects devising meaningful ways to improve experiences and efficiency through shared roadmaps, technologies, and partnerships

·         Provide holistic technology thought leadership through active product and program engagement

·         Assist in developing proposals for enterprise technology strategies based on environmental analysis, opportunity identification, value, and risk

·         Lead in shaping technology solutions for programs that span multiple businesses in the enterprise

An ideal person for this job…

·         Thinks strategically and can build clear narratives leading towards successful execution on that strategy

·         Enjoys collaborating with a wide group of people in both technology and lines of business

·         Leverages a growth mindset to experiment, innovate, and find breakthroughs in existing/adjacent spaces

·         Excels at creating clarity and communicating effectively when faced with ambiguity

·         Engages with empathy through technological, behavioral, and structural change

·         Enjoys learning and holistically applying technologies to business opportunities

·         Arranges information about complex, technical topics into simple stories for diverse audiences

Skills and experiences you’ll need to excel in this role…

·         A people-first style, strong multi-audience communications, and high emotional intelligence

·         Strong technology and human-centered design background as well as ability to formulate clear strategies

·         A robust understanding in at least two or more of these spaces: retail commerce, core HR, enterprise employee experiences,, and/or workforce management; with a solid grasp of the others 

·         Aptitude to craft effective presentations and deliverables for both technical and non-technical audiences

·         Demonstrated flexibility, adaptability, and an interpersonal style that meets the needs of individual customers

Basic Qualifications

·        12 years of IT experience

·        10 years of Business process and System design

·         7 years functional and system modeling

·         5 years of engineering or architecture experience in the HCM/WFM space

·         5 years of architecture or enterprise level analytical experiences

·         7 years indirect people development

·         7 years running technology proof-of-concepts

·         3 years participating in departmental (or greater) strategic technology planning

·         5 years financial analysis & business planning

Preferred Qualifications

·        7 years of professional industry experience with software development and platform management

·        5 years participating in departmental (or greater) strategic technology planning

·        3 years of hands-on experience in developing APIs, Microservices, or enterprise event-driven systems

Architectural Thinking

•      Deep understanding of E2E HCM solutions for retail or other related industries

•      Proficiency in data analytics, leveraging data to drive insights and improve engagement.

•      Prior experience in performing build vs. buy analysis and vendor evaluations.

•      Familiarity with architecture and agile delivery frameworks 

Engineering Skills

•         Interest in designing, analyzing, and troubleshooting large-scale distributed systems

•         Robust knowledge and understanding of relevant legal and regulatory requirements

•         Demonstrated experience implementing and managing high capacity, redundant, and mission critical environments

Interpersonal Skills

•         Build and maintains influential working relationships at all levels and across the enterprise

•         Contributes to a positive team environment by actively promoting respectful work environment

•         Regularly seeks and acts on feedback and actively engage and apply learning experience

•         Demonstrates flexibility and adapts approach / style to best meet the needs of the individual customer

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.