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Senior Solutions Architect

2 months ago

Seattle, Washington, United States Starbucks Full time
Job Overview

Summary and Mission:
Are you enthusiastic about Human Capital Management (HCM) and Workforce solutions? Do you possess expertise in designing and architecting user-friendly experiences and scalable platforms that empower workforces globally? As a Lead Architect within Starbucks Technology, you will develop and enhance international IT solutions that shape how Starbucks provides exceptional partner (employee) experiences.

Key Responsibilities:
Lead Architects are responsible for transforming business requirements into architectural designs that will serve as the foundation for capability development within a specific domain.

As a vital member of the architecture community, you will also engage in the creation of technology solutions, design patterns, and best practices for all of Starbucks' global IT operations.

We seek a seasoned HCM/WFM architect to steer the development of our next-generation solutions utilized by over 300,000 partners daily.

  • Collaborate closely with various technology teams to formulate strategies, technology blueprints, logical designs, and perspectives for the partner workforce management domain, encompassing core infrastructure, platforms, solutions, and digital experiences.
  • Foster opportunities through collaboration with diverse stakeholders to enhance our partner technology ecosystem.
  • Guide cross-functional leaders in establishing priorities, key initiatives, and organizational alignment to support informed business decisions.
  • Work alongside fellow architects to devise impactful strategies for improving experiences and efficiency through shared roadmaps, technologies, and partnerships.
  • Provide comprehensive technology thought leadership through active engagement in products and programs.
  • Assist in crafting proposals for enterprise technology strategies based on environmental assessments, opportunity identification, value, and risk.
  • Lead the design of technology solutions for programs that span multiple business units within the enterprise.

Ideal Candidate:
The ideal candidate thinks strategically and can articulate clear narratives that lead to successful execution of that strategy. They enjoy collaborating with a wide range of individuals in both technology and business sectors, leveraging a growth mindset to innovate and discover breakthroughs in existing or adjacent areas. They excel at creating clarity and communicating effectively in ambiguous situations, engage with empathy through technological, behavioral, and structural changes, and enjoy learning while applying technologies to business opportunities.

Required Skills and Experience:
To excel in this role, you will need:

  • A people-first approach, strong multi-audience communication skills, and high emotional intelligence.
  • A solid background in technology and human-centered design, along with the ability to formulate clear strategies.
  • A robust understanding of at least two or more of the following areas: retail commerce, core HR, enterprise employee experiences, and/or workforce management, with a good grasp of the others.
  • The ability to create effective presentations and deliverables for both technical and non-technical audiences.
  • Demonstrated flexibility, adaptability, and an interpersonal style that meets the needs of diverse customers.

Basic Qualifications:
• 12 years of IT experience
• 10 years in business process and system design
• 7 years in functional and system modeling
• 5 years of engineering or architecture experience in the HCM/WFM domain
• 5 years of architecture or enterprise-level analytical experience
• 7 years of indirect people development
• 7 years of managing technology proof-of-concepts
• 3 years in departmental (or greater) strategic technology planning
• 5 years in financial analysis and business planning.

Preferred Qualifications:
• 7 years of professional industry experience in software development and platform management
• 5 years of participation in departmental (or greater) strategic technology planning
• 3 years of hands-on experience in developing APIs, Microservices, or enterprise event-driven systems.

Architectural Thinking:
• Deep understanding of end-to-end HCM solutions for retail or related industries.
• Proficiency in data analytics, utilizing data to drive insights and enhance engagement.
• Previous experience in conducting build vs. buy analysis and vendor evaluations.
• Familiarity with architecture and agile delivery frameworks.

Engineering Skills:
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
• Strong knowledge of relevant legal and regulatory requirements.
• Proven experience in implementing and managing high-capacity, redundant, and mission-critical environments.

Interpersonal Skills:
• Ability to build and maintain influential working relationships at all levels across the enterprise.
• Contribution to a positive team environment by actively promoting a respectful workplace.
• Regularly seeking and acting on feedback while engaging and applying learning experiences.
• Demonstrated flexibility and adaptability in approach/style to meet individual customer needs.

As a partner at Starbucks, you will have access to a range of benefits including medical, dental, vision, life insurance, and more. Additionally, partners can participate in a 401(k) retirement plan with employer match, tuition coverage for a first-time bachelor’s degree, and various educational opportunities.

This job description is subject to change based on organizational needs and collective bargaining agreements.