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Call Center Retention Executive

2 months ago

Roseland, United States DISH Network L.L.C Full time

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our award-winning Inside Sales & Retention team successfully influences existing and future customer decision-making by selling the value of DISH’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling

Job Duties and Responsibilities

The Retention Account Executive position provides incredible opportunities to develop sales skills and grow a long-term career at a company that generates over $17 billion in revenue. DISH provides the training, development and tools to be successful.

Key Responsibilities

  • Successfully sell DISH and Boost Mobile products and services to new and existing customers

  • Assess each customer’s needs and offer the best value

  • Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals

  • Effectively manage time, open to learning new methods and looking to advance as a sales contributor

  • Build and maintain customer relationships

  • Document customer information including demographic, billing, etc.

  • Provide excellent customer service, listen to the customer and ensure their satisfaction

What’s In It for You?

Uncapped Commission and No Cold Calling, Ever .

At DISH, our Retention Account Executives handle 100% inbound calls. We give you the best tools, products and services on the market to fast-track your career. It’s all part of how DISH sets you up for success.

Compensation

$20.50/hour base pay plus uncapped commission. Target compensation is $68,000/year, with the potential to earn significantly more based on performance. Top performers make well over six figures annually You’ll also have the opportunity to promote two levels within your first year with commensurate title and hourly pay increase.

You’ll also receive:

  • Paid training and ongoing development to maximize your career potential

  • Medical, dental and vision insurance benefits

  • Paid time off, 401(k) with company-matched funds, employee stock purchase plan and tuition reimbursement

  • Complimentary DISH TV programming at your home, plus deeply discounted Sling TV and Boost Mobile plans

  • Rewards and Recognition program offering food days, high-value prizes, elaborate trips and so much more

Skills, Experience and Requirements

  • Excellent verbal, written and interpersonal communication skills

  • High school diploma; college graduates preferred

  • Pre-employment screen, which may include a drug test

  • Must be able to work full-time, on-site in one of our Direct Sales facilities

  • Must have open availability to work provided schedules

  • Have a smartphone or other device with an active network connection

Environment

  • On-site location

  • Desk position

  • Full-time schedule provided post-offer - variable hours which include weekends and holidays

  • Ability to bid on available work schedules based on performance, attendance and quality assurance

Salary Ranges

Compensation: $20.50/Hour

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.

Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.