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Call Center Representatives
2 months ago
RemX is seeking Re-Enrollment Associates to support the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and outbound telephone support.
- Titles: Re-Enrollment Advocate (REA)
- Employment Type: Seasonal Contract with chance to convert to perm
- Location: Onsite | Louisville, KY 40299
- Pay: $17.00 an hour
- Scheduling: Availability M - F 8:00 AM - 8:00 PM
- Start date: 9/23
- Training: Training is 3 weeks M - F 8:30A - 5:00 PM ; very important "No time to be missed during training period and first 30 days.
- Handled approximately 70 - 90 inbound calls daily.
- Place outbound calls as needed to Dr. Offices/Insurance companies to validate information
- Calls are related to patient care, requiring the ability to de-escalate as sensitivity situations will come up
- Update system with notes WHILE ON THE CALL (not in between calls)
- High School Diploma/GED Minimum
- Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 - 90+ calls daily)
- Must be Tech Savvy - Ability to use multiple screens while reading scripts and adding notes into the system
- Stable employment history (no unreasonable gaps)
- Ability to work 100% onsite reliably daily.
- To display these characteristics : CHART - Caring, Honesty, Accountability, Respect, and Trust
Please email updated resume to andrea.knodt@remx.com for immediate review.
